Sherry Insall
Tuscaloosa,AL
Summary
Proactive Parts Specialist and Customer Service Specialist with extensive experience in inventory management, order fulfillment, and troubleshooting. Adept in providing exceptional customer service and maintaining organized work environments. Skilled in vendor relations, payment processing, and handling customer inquiries. Bringing strong analytical skills and a commitment to improving customer satisfaction. Meticulously organized Parts Salesman with comprehensive knowledge of thousands of [Type] parts and range of uses in numerous circumstances. Reliable source for customers of varying needs. Customer-centric and service-minded employee with approachability and outward-facing patience and generosity. Knowledgeable Parts Specialist skilled at keeping parts organized and serving customers' needs. Works efficiently to restock parts, resolve issues and handle paperwork. Dedicated to satisfying customers and exceeding sales targets. Skilled Parts Sales Associate with expertise in sales, service and compliance. Flexible team player with strong problem-solving and interpersonal abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level parts specialist position. Ready to help team achieve company goals. Dedicated Cashier experienced in high-end retail operations. Professional and friendly with remarkable customer service and sales abilities. Bringing experience and product knowledge to exceed revenue goals. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
31
31
years of professional experience
Work History
Parts Specialist/Cashier/CustomerServiceSpecialist
Mont Belvieu Auto Supply
01.2014 - 03.2016
- Served customers in-store and by telephone to answer questions and place orders.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Tracked parts use and charged items to customer accounts for billing.
- Processed returns and exchanges promptly, addressing customer concerns while adhering to company policies.
- Increased customer satisfaction by efficiently managing parts inventory and ensuring timely delivery of orders.
- Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
- Assisted customers with troubleshooting and part selection, providing knowledgeable guidance to ensure proper fitment of components.
- Operated fork truck to move heavy pallets and containers of parts between vehicles and storage locations.
- Worked with vendors to place new orders, handle shortage and resolve defective parts issues.
- Achieved high order accuracy rates by carefully reviewing documentation before submitting purchase requests to suppliers.
- Ordered parts from various distributors to fulfill demands.
- Stocked and managed stock of parts.
- Researched vehicles and parts via physical catalogs and electronic means.
- Assisted customers in finding appropriate parts promptly.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Organized parts storage and stocked inventory according to established guidelines.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
- Maintained clean and neat parts counter and sales floor.
- Reached out to vendors outside usual network to find parts not available from traditional sources.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Ordered parts for customers, repair shops and [Type] department for use in [Type] and [Type] equipment.
- Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
- Handled all customer service issues quickly to maintain high satisfaction levels.
- Examined returned parts for defects and exchanged defective parts or refunded money.
- Assisted customers by responding to complaints and offering updates on back-ordered parts.
- Set up merchandise displays and organized parts on shelves to maximize customer interest and promote overstocks.
Server/Cashier
Charlie's Depot Restaurant
04.2012 - 09.2013
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
- Built rapport with guests to enhance their dining experience and encourage return visits.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
- Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
General Laborer
WB Construction
02.2002 - 04.2012
- Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
- Assisted team members with tasks that require group effort.
- Completed tasks efficiently for timely project completion within set deadlines.
- Notified supervisors of defective equipment or material.
- Adapted quickly to new tasks or changes in project scope, demonstrating flexibility in skillset and problem-solving abilities.
- Performed quality checks on products and materials to identify any defects.
- Efficiently loaded and unloaded trucks with necessary materials for each project phase while adhering to proper lifting techniques.
- Ensured quality workmanship, performing thorough inspections and addressing any issues promptly.
- Operated heavy equipment safely to transport materials and complete tasks as required.
- Assisted in the successful completion of various construction projects through diligent labor and attention to detail.
- Cleaned and maintained tools, equipment and worksites.
- Loaded and unloaded materials onto trucks and trailers.
- Followed instructions and safety protocols to prevent accidents and injuries.
- Followed instructions and safety protocols while operating machinery and equipment.
- Used variety of hand and power tools to complete tasks.
- Moved and cleared debris from work sites to dispose of in designated areas.
- Loaded and unloaded materials and equipment onto and off construction sites.
- Provided labor support to carpenters, masons and other skilled trades.
- Managed safe and efficient use of tools and equipment on construction sites.
- Helped with erecting scaffolding and ladders.
- Mixed and poured concrete for variety of projects.
- Inspected tools and equipment to maintain safety and efficiency.
Electrician Helper/Welder Helpe/General Laborer, Industrial
MMR @ Brown & Root Industrial Services Yard
09.1999 - 01.2002
- Worked from ladders, scaffolds and lifts to install, maintain, or repair electrical wiring equipment and lighting fixtures in ceilings, on roofs and on towers.
- Installed and wired electrical transformers, service panels, and circuit breakers.
- Installed, maintained, repaired, and tested equipment for electricity generation and utilization.
- Planned layout and installation of electrical wiring, equipment, and fixtures based on specifications and applicable code.
- Stored and maintained power tools and equipment for each job.
- Demonstrated expertise in use of cable reels, stripping tools, voltage detectors, and wire and cable cutters to complete fast-paced work.
- Collaborated with construction teams to ensure seamless integration of electrical systems within new builds.
- Coordinated with other tradespeople seamlessly during large-scale installations or renovations to ensure smooth project progressions.
- Enhanced quality control by inspecting condition of equipment and tools.
- Contributed to safer work environments by strictly following safety protocols and conducting regular risk assessments.
- Optimized electrical system designs for new constructions, ensuring scalability and sustainability.
- Enhanced team productivity, delegating tasks effectively and providing support where needed to meet tight deadlines.
- Repaired or replaced wiring, equipment and fixtures using hand tools and power tools.
- Replaced and repaired lighting fixtures and electrical control and distribution equipment.
- Installed safety and distribution components for electrical systems, such as switches, resistors and circuit-breaker panels.
- Spliced, joined and connected wire to fixtures and other electrical components.
- Examined electrical units for loose connections and broken insulation.
- Followed state and local building regulations based on National Electrical Code.
- Inspected electrical systems, equipment and components to identify hazards, defects and need for adjustment or repair.
- Managed business report generation, recordkeeping and supply ordering.
Manager/CustomerService/Bookkeeper/AnimalCaretaker
Crystal Beach Riding Stables & Zoo
05.1985 - 09.1999
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
- Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Education
High School Diploma -
Morgan City High School
Morgan City, LA05.1985
Skills
- Warehouse Operations
- Technical knowledge
- Shipping and receiving
- Returns processing
- Packaging and Labeling
- Sales Support
- Environmental awareness
- Customer Service
- Ordering parts
- Verbal and written communication
- Invoice Processing
- Order Fulfillment
- Problem-solving skills
- Shipping coordination
- Vehicle operations knowledge
- Clean Driving Record
- Coordinating paperwork
- Supply orders
- Inventory Management
- Inventory Auditing
- Proficient in [Software]
- Product Demonstration
- Improving customer satisfaction
- Forklift Operation
- Promotional planning
- Vendor Relations
- Account updating
- Delivery Coordination
- Display building
- Active Listening
- Payment Processing
- Customer relationship development
- Inventory Coordination
- Product Recommendations
- Product and Service Sales
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent Communication
- Organizational Skills
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Task Prioritization
- Self Motivation
- Analytical Thinking
- Professionalism
- Order documentation
- Complaint Handling
- Project Management
- Time management abilities
- Continuous Improvement
- Adaptability
- Written Communication
- Professional Demeanor
- Problem-solving aptitude
- Analytical Skills
Additional Information
Skills Continued Sheetrock, paneling, board & batten, trim, molding, paint, wallpaper, wainscoting, wood flooring, vinal flooring, ceramic tile, cabinets, mirrors, light fixtures, ceiling fans, some plumbing, most electrical. If I left anything out please feel free to ask me.
Tools: Table saw, mitre saw, hand tools, power tools, levels, square, speed square, t-square, skill saw, drill, impact, chalk line, tape measure, utility knife, pry bar, flat bar. If I have left out any of the tools that I know how to use please feel free to ask me.
Timeline
Parts Specialist/Cashier/CustomerServiceSpecialist
Mont Belvieu Auto Supply
01.2014 - 03.2016
Server/Cashier
Charlie's Depot Restaurant
04.2012 - 09.2013
General Laborer
WB Construction
02.2002 - 04.2012
Electrician Helper/Welder Helpe/General Laborer, Industrial
MMR @ Brown & Root Industrial Services Yard
09.1999 - 01.2002
Manager/CustomerService/Bookkeeper/AnimalCaretaker
Crystal Beach Riding Stables & Zoo
05.1985 - 09.1999
High School Diploma -
Morgan City High School