Sherry Jacobs

Csr, Accts Receivable, Accounts Payable, Assistant

Motion Industries

Madison Heights, Mi

10.1995 - Current

Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Prevented key account losses by researching discrepancies and correcting problems.
Processed customer account changes with proprietary software.
Generated reports on customer inquiries and complaints for management review.
Analyzed call trends to identify areas of improvement for customer service processes.
Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Contacted customers about potential service upgrades, new services and account changes.
Consulted with customers regarding needs and addressed concerns.
Identified customer needs and provided appropriate solutions.
De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Adjusted bills and refunded money to resolve customers' service or billing complaints.
Collaborated with other teams within the organization to resolve complex issues related to customers' accounts.
Researched required information using available resources.
Handled customer inquiries and complaints in a timely manner.
Answered inbound calls, chats and emails to facilitate customer service.
Assisted customers with product selection based on their needs and preferences.
Liaised between customers and retail buyers to expedite orders and meet customer demands.
Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Maintained records of customer interactions, transactions, comments and complaints.
Supported sales team members to drive growth and development.
Collaborated with sales team members to stay current on inventory levels and resolve item issues.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Assisted in the development of customer service procedures and policies.
Demonstrated excellent verbal communication skills when interacting with customers.
Processed orders, forms, applications, and requests.
Provided customer service support to customers over the phone and by email.
Participated in team meetings or training sessions when necessary.
Managed multiple tasks simultaneously while providing excellent customer service experience.
Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Developed strong customer relationships to encourage repeat business.
Collected deposits or payments and arranged for billing.
Met and exceeded productivity targets by handling every interaction with top-notch customer service.
Developed strong relationships with customers to ensure satisfaction and loyalty.
Adhered to company's established protocols for handling confidential data.
Performed account maintenance activities such as updating client information in databases.
Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.

Summary

Overview

Work History

Csr, Accts Receivable, Accounts Payable, Assistant

Education

High School Diploma -

Skills

Timeline

Csr, Accts Receivable, Accounts Payable, Assistant

High School Diploma -

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