Sherry Jenkins
Experienced RN Care Manager/ Nurse Consultant with a proven track record in cardiac care and quality improvement. Skilled in critical thinking, problem-solving, and effective communication, driving improved patient outcomes through comprehensive assessments and tailored treatment plans.
Work History
RN Consultant/Nurse Care Manager
12 Years 4 Months- Conduct comprehensive assessments to identify patient needs and develop tailored treatment plans.
- Apply critical thinking skills when faced with complex clinical situations, resulting in improved decision-making processes and ultimately better patient outcomes.
- Collaborate with interdisciplinary healthcare teams for optimal patient care and treatment coordination.
- Manage complex cases involving multiple comorbidities, requiring close collaboration with specialists from various disciplines to ensure optimal outcomes for patients.
RN Case Coordinator
1 Year- Coordinated patient care plans, ensuring alignment with interdisciplinary teams and organizational protocols.
- Facilitated patient intake assessments, gathering comprehensive medical histories for accurate treatment planning.
- Implemented case tracking systems to monitor progress and optimize resource allocation for diverse patient needs.
- Streamlined communication processes between departments to enhance patient service delivery and satisfaction.
Lead RN Case Manager
1 Year 4 Months* Trained new case managers, raising the team's overall competency and service delivery standards.
- Streamlined case documentation procedures, reducing processing time and increasing efficiency.
- Facilitated successful transitions between levels of care by developing detailed discharge plans and coordinating resources.
- Assisted in the development of case management policies and procedures, ensuring compliance with regulatory standards.
- Raised morale among case management staff through effective communication, teamwork, and recognition of individual achievements.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and document patient interactions and interventions in electronic charting systems.
Education
Bachelor of Science - Nursing
Master of Arts - Health Services Management
Skills
Certification
CERTIFIED CASE MANAGER OR CCM
Timeline
RN Consultant/Nurse Care Manager
RN Case Coordinator
Lead RN Case Manager
Webster University
Winston-Salem State University
YOU MAKE A DIFFERENCE
One of the Cardiology Providers in the Cardiology Clinic at BAMC nominated me for the You Make A Difference Award based on the positive feedback this provider received from not only patients but also the staff in the clinic.. This nomination was also based on the observations of the Cardiology Provider.. As a Nurse Care Manager, I was nominated because of my ability to effectively communicate with the patients, provide education and provide a welcoming environment during each patient encounter.. This reportedly made each patient feel like family and encouraged patients to openly express questions and concerns about medications or general questions. This form of communication, attention to patient detail and follow-through improved patient outcomes and minimized patient readmissions...
I was also acknowledged for my ability to critically think during difficult situations. The final reason for the nomination was my ability to encourage and foster a collaborative approach to Cardiology care both in the hospital and outside the hospital with our civilian counterparts to enhance optimal patient care...