Summary
Overview
Work History
Skills
Timeline
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Sherry Jones

Lexington,NC

Summary

Seasoned customer service professional with17 years of experience, adept in addressing inquiries and resolving issues efficiently through chat, phone, and email. Skilled in data integrity, account management, and providing exceptional service in high-volume settings. Seeking to leverage comprehensive communication and problem-solving abilities as a Remote Live Chat Agent.

Overview

25
25
years of professional experience

Work History

Customer Service Rep

Get Insured America
01.2023 - 12.2024


  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Tier1 Agent

Radial, Inc
01.2023 - 01.2024
  • Address customer inquiries and concerns via phone, chat, and email, ensuring resolution on the first interaction to maximize customer satisfaction
  • Facilitate reimbursements and apply credits to resolve delivery issues, maintaining a commitment to service excellence
  • Process adjustments for promotional codes to ensure accurate customer billing and enhance the overall shopping experience

Receptionist

Volvo Truck NA IT Group
01.2016 - 01.2022
  • Managed a multi-line phone system, efficiently screening and directing incoming calls to appropriate departments, ensuring seamless communication flow
  • Greeted and processed visitors through the iVisitor Portal, reinforcing security protocols by preventing unauthorized access to sensitive areas
  • Served as a primary information resource for employees, addressing inquiries related to visitors, calls, and company procedures
  • Coordinated transportation arrangements for international colleagues, facilitating airport pickups and ensuring a smooth visit transition

Cashier/Grill Cook

McDonald's
01.2012 - 01.2016
  • Processed customer orders with accuracy and efficiency, ensuring correct order assembly and timely service in a high-volume, fast-paced environment
  • Maintained a welcoming atmosphere, addressing customer inquiries and concerns with patience and a positive demeanor to enhance guest satisfaction
  • Managed inventory levels, restocked supplies, and upheld cleanliness standards throughout the restaurant to ensure a safe and inviting dining experience

Data Entry

American Recovery Services, Inc.
01.2007 - 01.2010
  • Accurately processed and entered new orders into the system, ensuring data integrity and timely updates to relevant parties
  • Conducted thorough research to locate customers and associated collateral, contributing to the efficiency of account management
  • Maintained daily communication with clients, providing updates on account status and addressing inquiries, while also managing end-of-month account reconciliations

Accounting Associate II

Volvo Business Services; United Staffing Temporary Agency
01.2006 - 01.2004
  • Managed the accurate processing of invoices and maintenance of financial statements, ensuring timely vendor communication and account reconciliation
  • Rectified electronic data interchange (EDI) invoice discrepancies by aligning them with the appropriate delivery notes to uphold data integrity

Accounting Associate I

Volvo Business Services; United Staffing Temporary Agency
01.2004 - 01.2004
  • Managed document flow by efficiently opening, sorting, and scanning mail, in addition to handling incoming calls with professionalism

Administrative Assistant

Fortress Wood Products Inc
01.2004 - 01.2002
  • Managed a comprehensive set of administrative tasks including record filing, handling accounts receivable, processing sales and invoices, coordinating shipping logistics, closing month-end financial reports, maintaining accurate data entry, and providing customer service, while efficiently conducting collections

Administrative Assistant

IDS Technologies
01.2002 - 01.2000
  • Managed comprehensive clerical tasks including document filing, typing correspondence, and maintaining accounts receivables, ensuring efficient office operations
  • Handled invoicing and financial record-keeping in QuickBooks2000, while providing customer service and support for sales, shipping, and telephone repairs

Assistant Manager

Wilco301
01.2000 - 01.1998
  • Managed daily operations, including bookkeeping and maintaining accurate inventory levels to support audits, while ensuring a high standard of customer service
  • Conducted daily financial deposits and developed biweekly staff schedules, alongside invoicing tasks utilizing Windows98 systems

Skills

  • Data Entry
  • Sap
  • Windows
  • QuickBooks
  • 10 Key
  • Cats
  • Time Management
  • VDI
  • Winter Grate PDQ
  • D365
  • Oracle Cloud
  • E-Team
  • CyberSource
  • Microsoft Teams
  • Amazon Connect
  • Verint iCloud Services
  • Communication
  • Typing
  • Multitasking
  • CXOne

Timeline

Customer Service Rep

Get Insured America
01.2023 - 12.2024

Tier1 Agent

Radial, Inc
01.2023 - 01.2024

Receptionist

Volvo Truck NA IT Group
01.2016 - 01.2022

Cashier/Grill Cook

McDonald's
01.2012 - 01.2016

Data Entry

American Recovery Services, Inc.
01.2007 - 01.2010

Accounting Associate II

Volvo Business Services; United Staffing Temporary Agency
01.2006 - 01.2004

Accounting Associate I

Volvo Business Services; United Staffing Temporary Agency
01.2004 - 01.2004

Administrative Assistant

Fortress Wood Products Inc
01.2004 - 01.2002

Administrative Assistant

IDS Technologies
01.2002 - 01.2000

Assistant Manager

Wilco301
01.2000 - 01.1998

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Sherry Jones