Sherry Joseph
Summary
Motivated IT and cybersecurity professional nearing completion of an Advanced Undergraduate program in Cybersecurity. Equipped with a solid foundation in technical troubleshooting, security fundamentals, and managing sensitive data within regulated environments. Proven customer service skills demonstrated through experience in high-volume operations, ensuring accurate documentation and strict process compliance. Eager to leverage skills in entry-level roles such as Service Desk Technician or IT Support Technician, with a commitment to building a long-term career in cybersecurity and IT operations. Passionate about contributing to team success while continuously enhancing technical expertise and industry knowledge.
Overview
11
11
years of professional experience
Work History
Customer Returns Associate
Amazon
03.2020 - Current
- Processed high volumes of customer returns with strong attention to detail and accuracy
- Used internal systems to track inventory, returns, and exceptions
- Met or exceeded productivity, quality, and compliance metrics
- Followed standard operating procedures and escalated issues as required
- Collaborated with team members to maintain efficient workflow
- Processed customer return requests efficiently and accurately to enhance overall satisfaction.
Customer Service Associate
Beauty Supply Store
01.2018 - 01.2019
- Delivered customer-focused support in a high-volume retail environment
- Assisted customers with product selection, questions, and issue resolution
- Processed transactions accurately using POS systems
- Maintained organized inventory and supported daily operations
Technical Support Representative
My Dream Academy
06.2015 - 07.2017
- Resolved customer inquiries using ticketing systems and remote diagnostic tools.
- Assisted users with software installations and troubleshooting across various operating systems.
- Reduced call resolution time by effectively troubleshooting software and hardware problems.
- Installed and configured operating systems and applications.
- Installed, configured and maintained computer systems and network connections.
Education
Advanced Undergraduate - Cybersecurity
Indiana Tech
01-2026
Skills
- IT Support & Service Desk Fundamentals
- Cybersecurity Principles & Risk Awareness
- Incident Identification & Escalation
- Network & Endpoint Basics
- Data Privacy & Confidentiality (HIPAA)
- Technical Troubleshooting & Problem Resolution
- Ticketing, Documentation & Accuracy
- Customer Service & Clear Communication
- Time Management & Multitasking
- Team Collaboration
Timeline
Customer Returns Associate
Amazon
03.2020 - Current
Customer Service Associate
Beauty Supply Store
01.2018 - 01.2019
Technical Support Representative
My Dream Academy
06.2015 - 07.2017
Advanced Undergraduate - Cybersecurity
Indiana Tech