Sherry Kaiser
Whitestown,IN
Summary
Dynamic Financial Services Representative with a proven track record at Carle Foundation Hospital. Professional with strong foundation in managing patient financial services, ensuring accurate billing and collection processes, and maintaining compliance with healthcare regulations. Known for effective team collaboration, adaptability to changing needs, and achieving optimal results. Expertise includes patient account management, insurance verification, and resolving billing discrepancies with focus on customer service and financial accuracy. Reliable and resourceful, consistently contributing to team goals and organizational success.
Overview
24
24
years of professional experience
Work History
Financial Services Representative
Carle Foundation Hospital
03.2001 - Current
- Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships.
- Maintained up-to-date knowledge of industry regulations, trends, and best practices to provide informed advice to clients.
- Enhanced customer relationships with personalized service and addressing individual concerns promptly.
- Collaborated with team members to achieve sales targets and improve overall branch performance.
Education
Associate of Science - Early Childhood Education
Parkland College
Champaign, ILAssociate of Science - Dental Assisting
Parkland College
Champaign, ILSkills
- Regulatory compliance
- Customer relationship building
- Payments processing
- Strong work ethic
- Punctual and dependable
- Analytical thinking
- HIPAA compliance
- Customer service
- Verbal and written communication
- Teamwork orientation
- Patient registration
- Insurance verification
- Medical terminology
- Data entry proficiency
- Payment collection
Accomplishments
Collaborated with a tech team in developing items needed for our use of Onbase a program we now use to work out of when going paperless.
Collaborated with team members to develop work and process flows in regard to the charity program that is offered to our patients.
Timeline
Financial Services Representative
Carle Foundation Hospital
03.2001 - Current
Associate of Science - Early Childhood Education
Parkland College
Associate of Science - Dental Assisting
Parkland College
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