Self motivated and disciplined professional with extensive experience in logistics and customer service. Demonstrated ability to manage operations while developing strong client relationships. Committed to safety compliance and delivering exceptional service, enhancing customer satisfaction and repeat business.
Overview
18
18
years of professional experience
Work History
Owner/Operator Truck Driver
American Logistics Systems LLC
Ash Fork, AZ
03.2015 - 03.2026
Operated and maintained trucks, ensuring compliance with safety regulations and company policies.
Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
Planned efficient routes to minimize fuel consumption and maximize delivery efficiency.
Managed logistics documentation, including bills of lading and inspection reports, for accuracy and completeness.
Managed financial aspects of business operations including budgeting, expense tracking, invoice processing, and tax filing.
Developed strong relationships with clients, enhancing customer satisfaction and repeat business opportunities.
Monitored shipment progress, proactively addressing issues to ensure timely deliveries and client communication.
Managed day-to-day business operations.
Delivered exceptional customer service by addressing concerns promptly, resolving issues professionally, and fostering positive rapport with clients.
Contributed to a positive team atmosphere among fellow drivers by providing support, assistance, and sharing best practices when needed.
Assistant Manager
Pizza Man
Ogden, UT
04.2008 - 05.2010
Managed daily operations to ensure exceptional customer service and satisfaction.
Trained and mentored new staff on operational procedures and best practices.
Implemented inventory management systems to streamline stock control processes.
Developed staff schedules to optimize labor efficiency during peak hours.
Supervised day-to-day operations to meet performance, quality and service expectations.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Education
High School Diploma -
Downey High School
Downey, CA
06-1995
Skills
DOT compliance
Professionalism and work ethic
Delivery scheduling
Logistics coordination
Customer service
Recordkeeping and documentation
Safety compliance
Customer-oriented
Self-motivation and discipline
Accomplishments
Married for 30 years
Mother of 4 Children
Grandmother of 2
Achieved over 1 million Safe miles as a Professional Driver