Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Work Availability
Work Preference
Timeline
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Sherry Kelly

Sherry Kelly

Sales lead
Houston,TX

Summary

Energetic Sales Associate dedicated to driving customer satisfaction and increasing sales. Positive and respectful contributor talented in filling, facing and organizing products to maintain department standards. Hardworking and punctual individual recognized for consistently receiving high ratings on customer feedback surveys. Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Sales Associate

RH Outlet
Stafford , TX
11.2024 - Current
  • Greeted customers and provided exceptional customer service.
  • Tracked sales performance metrics to identify trends in market place.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Conducted inventories on a regular basis to track stock levels.
  • Assisted customers with product selection, sizing and styling.
  • Demonstrated product features and benefits for customers' needs.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Analyzed sales data to identify trends and adjust sales strategies accordingly.
  • Greeted customers to determine wants or needs.
  • Recommended, selected and located merchandise based on customer desires.
  • Watched for and recognized security risks and thefts to prevent or handle situations.

Creative Designer

Own Business
Houston , TX
01.2013 - Current
  • Managed relationships with external vendors such as printers or photographers when necessary.
  • Performed quality control checks on all deliverables prior to release ensuring accuracy and consistency of designs.
  • Selected crafting materials based on strength, size, malleability, color, texture and other characteristics.
  • Verified dimension and evaluated fit quality of pieces to adhere to specifications.
  • Researched market trends and located target audiences to increase revenue and company scope.
  • Took ideas and transformed into exceptional designs for use by merchandising department to promote sales.
  • Developed and maintained professional, long term relationships with various individuals, including internal personnel, clients, and suppliers.
  • Coached new members of design team, providing insight into how to accomplish job tasks and offering encouragement and positive reinforcement.
  • Assisted in developing marketing materials within tight deadlines while adhering to brand guidelines.

CEO President Secretary,

CLH Strapping Inc
Houston, TX
01.2013 - 08.2025
  • Facilitated board meetings and provided leadership guidance to senior management.
  • Developed strategies for improving customer service standards throughout the company.
  • Assessed financial performance of the organization on a regular basis and identified areas for improvement.
  • Created and maintained relationships with key stakeholders, including customers, suppliers, government agencies, and other industry partners.
  • Maintained open communication channels between departments to maximize efficiency and productivity.
  • Provided organizational leadership and collaborated with executive partners to establish long-term goals, strategies and company policies.
  • Executed on-time, under-budget project management to adhere to project road map.
  • Negotiated contracts with vendors for services such as IT maintenance or event catering.
  • Cultivated and maintained positive working relationships with employees, executives and other stakeholders.

President Club Member Sales

STAR FURNITURE COMPANY
Houston , TX
11.2003 - 01.2014
  • Assisted customers with selecting appropriate products for their needs.
  • Interfaced directly with clients during presentations in order to explain concepts clearly and answer questions accurately.
  • Conducted regular follow-up calls with existing customers to assess satisfaction levels, discuss additional service offerings, and address any issues or concerns they may have had.
  • Trained extensively to build product knowledge and best understand company and client expectations.
  • Established sales goals for department and tracked growth through software.
  • Helped customers locate desired items and assisted with carrying heavy loads.
  • Monitored weekly, monthly and quarterly achievement goals.
  • Demonstrated great teamwork skills with staff members involved in production and transport.
  • Monitored and reordered inventory items to fulfill displays and executed design changes to align with available inventory.
  • Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
  • Provided assistance throughout the entire sales process from initial contact through post-sale follow-up activities.
  • Developed and implemented processes to ensure accurate data entry into the customer relationship management system.
  • Processed orders received from customers within specified timelines.
  • Created detailed sketches and drawings to illustrate design concepts to clients.
  • Provided detailed estimates of material costs and time frames for each project.
  • Advised clients on how best to utilize available space within their homes or businesses.
  • Developed and implemented design plans for residential clients, including selection of materials, finishes and furnishings.
  • Attended regular meetings with team members throughout the duration of each project.
  • Conducted site visits to assess existing conditions prior to beginning a project.
  • Developed marketing materials such as brochures, flyers and website content.
  • Researched current trends in furniture, fabrics, color palettes and accessories in order to recommend items that meet the client's style preferences.

Assistant Manager

Pottery Barn
Houston , TX
07.1998 - 08.2003
  • Assisted in the preparation of reports, presentations and correspondence.
  • Answered incoming calls and directed them to appropriate personnel or departments.
  • Archived confidential material using established procedures.
  • Developed positive relationships with internal customers through effective communication techniques.
  • Scheduled meetings, appointments and travel arrangements for staff members.
  • Greeted visitors, clients and guests in a professional manner.
  • Used filing systems to improve document management and organization.
  • Handled confidential information with discretion and integrity.
  • Maintained positive working relationship with fellow staff and management.
  • Provided HR administrative assistance to management team.
  • Coordinated support to facilitate general office operations.
  • Performed accounting or financial analysis.
  • Stocked inventory and ordered office and kitchen supplies.
  • Received and distributed mail, letters and packages.
  • Participated in credit and collections activities.
  • Monitored office services mailbox for business support needs and requests.
  • Greeted guests and vendors to assist in navigating space.

Sales Manage

Garden Ridge Pottery
Katy , TX
09.1996 - 04.1999
  • Assisted senior management in developing long-term strategic goals for the company's growth.
  • Managed daily operations of sales department, including supervision of staff members.
  • Trained, coached, and mentored junior sales personnel to ensure success in their roles.
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
  • Coached, developed and motivated team to achieve revenue goals.
  • Resolved customer complaints regarding sales and service.
  • Built sales forecasts and schedules to reflect desired productivity targets.
  • Reviewed budget allocations when creating work schedules to avoid overspending.
  • Advised management on ways to reduce labor costs while maintaining quality service.
  • Evaluated current scheduling processes for opportunities for improvement.
  • Provided training to new staff on scheduling policies, procedures, and software systems.
  • Conducted regular performance reviews of scheduling staff members.
  • Responded promptly to customer inquiries about schedule changes or availability.
  • Tracked employee overtime hours and adjusted schedules accordingly.

Education

Interior Design

QC Design
Maryland, NY
06-2000

Some College (No Degree) - Accounting And Business

Howard College
San Angelo, TX

Skills

  • Customer service
  • Sales tracking
  • Inventory management
  • Product demonstration
  • Cash handling
  • Sales analysis
  • Visual merchandising
  • Team collaboration
  • Client relationship management
  • Project management
  • Conflict resolution
  • Data entry

Accomplishments

  • of the year first year with Star Furniture selling over $1 million president award seven years in a row.
  • many awards many trips to manufacturers plants with Star Furniture.

Certification

  • Phi theta Kappa National Honor Fraternity of American Two year College for Accounting and Business Management. 1989

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Part Time

Work Location

On-SiteRemoteHybrid

Important To Me

Work-life balanceCompany Culture4-day work week

Timeline

Sales Associate

RH Outlet
11.2024 - Current

Creative Designer

Own Business
01.2013 - Current

CEO President Secretary,

CLH Strapping Inc
01.2013 - 08.2025

President Club Member Sales

STAR FURNITURE COMPANY
11.2003 - 01.2014

Assistant Manager

Pottery Barn
07.1998 - 08.2003

Sales Manage

Garden Ridge Pottery
09.1996 - 04.1999

Interior Design

QC Design

Some College (No Degree) - Accounting And Business

Howard College

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