Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Sherry Kinlaw

Burlington,NC

Summary

Versatile leader with a proven track record at Self Help Credit Union, adept in project management and operational efficiency. Excelled in fostering teamwork and collaboration, significantly enhancing facility operations and sustainability initiatives. Skilled in relationship building, demonstrated through successful vendor negotiations and community engagement. Achieved substantial energy savings and operational improvements without compromising service quality.

Overview

47
47
years of professional experience
1
1
Certification

Work History

Director of Facilities

Self Help Credit Union
04.2008 - 06.2019
  • Coordinated large-scale renovation and new construction projects, minimizing disruption to business operations while maximizing aesthetic improvements.
  • Improved response times by creating an efficient work order system for tracking and prioritizing maintenance requests.
  • Reduced energy consumption through the installation of energy-efficient systems and regular maintenance.
  • Enhanced facility efficiency by implementing cost-saving measures and streamlining operations.
  • Negotiated favorable contracts with vendors, resulting in significant cost savings for the organization.

Special Projects Director

Downtown Durham, Inc
04.2006 - 03.2008
  • Recruitment and coaching of small businesses to downtown Durham
  • Delegated tasks to team members based on skill sets and availability, maximizing productivity and performance.
  • Liaison to Durham City Government for projects including designing and implementing downtown wayfinding signage.
  • Administered downtown signage application/funding for businesses
  • Organized and prepared community meetings while building positive working relationships with members of city management, staff and community organizations.
  • Assisted non-profit and for-profit organizations in enhancing economic development.

Café Entrepreneur

Self-employeed
08.1985 - 06.2002
  • Founded, designed and operated Francesca's Dessert Cafe
  • Provided excellent customer service by addressing concerns promptly and professionally, ensuring repeat patronage.
  • Boosted customer satisfaction by implementing innovative menu items and enhancing overall dining experience.
  • Evaluated employee performance on a regular basis, providing constructive feedback and guidance to facilitate professional growth and improved service delivery.
  • Managed day-to-day operations of 17 employees along with employing over 500 people over this 17 year period.
  • Developed over 200 gelato/sorbetto recipes, along with managing 4 pastry chefs to develop 150 pastry items.
  • Became know as a safe community hangout for families, minorities and students. Supported community at large with sizeable donations to various nonprofit groups.
  • Determined business plan, mission statement, and vision.

Senior Staff Assistant

Duke Medical Center-Design and Construction
06.1974 - 08.1985


  • Created detailed reports highlighting key metrics and achievements that informed decision-making at the executive level.
  • Served as a liaison between departments, fostering collaboration and ensuring timely communication of information.
  • Provided exceptional customer service through prompt responses to inquiries and professional interactions with clients.
  • Supported senior staff (architects & engineers) members in daily tasks, leading to increased productivity and smoother workflows during construction of Duke Hospital North.

Lead Vault Teller

Central Carolina Bank (now Knows as Truist)
02.1972 - 02.1974
  • Updated knowledge on federal regulations pertaining to cash handling practices regularly, ensuring full compliance within the branch at all times.
  • Served as a reliable point of contact for both internal and external stakeholders, handling sensitive information with discretion and maintaining the highest levels of confidentiality.
  • Improved operational efficiency through periodic review and optimization of existing policies and procedures related to vault functions.
  • Supervised daily cash balancing activities, identifying discrepancies and addressing issues promptly.
  • Coordinated logistics for large-scale cash movements between branches, ensuring timely delivery while maintaining strict security protocols.
  • Ensured a high level of customer service by promptly addressing inquiries and resolving issues related to vault transactions.

Education

Bachelor of Arts - Cultural Anthropology/World Religions

UNC Chapel Hill
Chapel Hill, NC
12-1973

Skills

  • Operational efficiency
  • Emergency preparedness
  • Sustainability initiatives
  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Leadership skills
  • Excellent community
  • Active listening
  • Relationship building
  • Project management
  • Financial analysis

Accomplishments


  • Voted Micro Business Person of the Year by Durham Chamber of Commerce
  • Developed vegetable garden contributors for Porch-Hillsborough
  • Founding member of The Newsletter, a monthly lesbian events and newsworthy periodical



Certification

  • NC Real Estate Broker

Timeline

Director of Facilities

Self Help Credit Union
04.2008 - 06.2019

Special Projects Director

Downtown Durham, Inc
04.2006 - 03.2008

Café Entrepreneur

Self-employeed
08.1985 - 06.2002

Senior Staff Assistant

Duke Medical Center-Design and Construction
06.1974 - 08.1985

Lead Vault Teller

Central Carolina Bank (now Knows as Truist)
02.1972 - 02.1974

Bachelor of Arts - Cultural Anthropology/World Religions

UNC Chapel Hill

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Sherry Kinlaw