Sherry Kosma
Canterbury,CT
Summary
At Amgraph Packaging, Inc, I honed my expertise in customer support and account management, significantly enhancing client retention through adept complaint resolution and escalation management. My proactive approach in training new staff on conflict resolution improved customer satisfaction ratings, showcasing my decision-making prowess and commitment to excellence. Personable Customer Service Coordinator offering 18+ years of experience resolving account and service concerns for customers. Smoothly uncovered and solved challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success. Consistently maximize satisfaction by offering every customer industry-leading service and support. Adaptable and responsive team player with unwavering dedication to retaining customers, boosting revenue, and resolving conflicts.
Overview
19
19
years of professional experience
Work History
Senior Customer Service Coordinator
Amgraph Packaging, Inc
12.2005 - Current
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Trained new employees in conflict resolution,and data entry practices to boost customer satisfaction ratings.
- Engaged clients in person and over phone to answer questions and address complaints.
- Maintained customer finished goods inventory as well as Vendor Managed inventories.
- Built excellent rapport with all customers.
Education
High School Diploma -
Granada High School
Livermore, CA06.1988
Skills
- Decision-making
- Escalation management
- Sales Support
- Client Retention Strategies
- Complaint Handling
- Order Fulfillment
- Account Management
- Customer Support
- Complaint resolution
- Database Management
Gardening
Love to see results when I plant something and it grows! Love the challenge of making a garden look great!
Timeline
Senior Customer Service Coordinator
Amgraph Packaging, Inc
12.2005 - Current
High School Diploma -
Granada High School
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