Summary
Overview
Work History
Education
Skills
Timeline
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Sherry Laforga

Aiea,HI

Summary

Dynamic and results-oriented professional with a proven track record., adept in customer service and communication. Excelled in enhancing customer satisfaction and maintaining high standards. Demonstrated adaptability and flexibility, achieving consistent positive teamwork. Skilled in multitasking and fostering positive relationships, contributing to significant improvements in operational efficiency and customer experience.

Overview

15
15
years of professional experience

Work History

Uber Partner

Uber Technologies Inc.
10.2021 - Current
  • Improved customer satisfaction by providing prompt and professional service as an Uber Partner.
  • Built and maintained positive relationships with customers by providing friendly and professional service.
  • Maintained a high rating through excellent communication and navigational skills.
  • Consistently maintained positive reviews from customers on the Uber platform due to exceptional service quality.
  • Followed company guidelines and policies.
  • Demonstrated flexibility by working nights, weekends, and holidays to accommodate customers.

Executive Assistant

Streetdreams Hawaii/ Lifestyle Events
01.2010 - Current
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
  • Supported executive in decision-making processes by conducting research and presenting findings in clear formats.
  • Assisted in presentations, contributing to successful pitches and client meetings.
  • Negotiated with vendors for cost savings, securing high-quality services at reduced rates.
  • Supported business and hospitality needs of celebrities, clients, vendors, and staff during meetings and company events.
  • Maintained strict confidentiality of sensitive information, upholding company's privacy policies and ethical standards.
  • Used software to prepare documents, reports, and presentations.
  • Fostered positive work environment.

Assistant Manager

FCH Enterprise
06.2018 - 01.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.


Education

GED -

Aiea High School
‘Aiea, HI
06-1995

Skills

  • Communication
  • Positive Attitude
  • Teamwork
  • Adaptable
  • Responsible
  • Dependable
  • Critical Thinking
  • Leadership
  • Resilience

Timeline

Uber Partner

Uber Technologies Inc.
10.2021 - Current

Assistant Manager

FCH Enterprise
06.2018 - 01.2022

Executive Assistant

Streetdreams Hawaii/ Lifestyle Events
01.2010 - Current

GED -

Aiea High School

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Sherry Laforga