Sherry Lauko
Rochester,NY
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Spectrum
06.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Patient Care Tech
Rochester General Hosptial
09.2020 - 05.2022
- Monitored and recorded vital signs, such as blood pressure, heart rate, and temperature, to ensure accurate patient assessment and timely intervention
- Safely transported patients to and from appointments, tests, and procedures while maintaining patient privacy and dignity
- Responded promptly to patient needs and emergency situations, demonstrating strong communication and quick problem-solving skills under pressure
- Provided compassionate and attentive care to patients by assisting with daily living activities, including feeding, bathing, and dressing.
Skills
- Supervision Professional
- Reliable Team Player
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Accomplishments
- Silver Award once, Bronze Twice this year
- Mentoring Virtually and in IFT
- Chat of the week March 2024
- Exceed customer satisfaction goals and identify opportunities to improve the customer experience
- Identify opportunities to help customers save money
- Multitask with multiple systems, helping up to two customers at a time on chat
- Resolved billing discrepancies and updated client accounts as needed
- Conducted thorough research on past due accounts and communicated with clients to collect payments
- Reviewed and processed client payments, ensuring timely and accurate application to accounts
Roles And Responsibilities
- Monitored and recorded vital signs, such as blood pressure, heart rate, and temperature, to ensure accurate patient assessment and timely intervention.
- Safely transported patients to and from appointments, tests, and procedures while maintaining patient privacy and dignity.
- Responded promptly to patient needs and emergency situations, demonstrating strong communication and quick problem-solving skills under pressure.
- Provided compassionate and attentive care to patients by assisting with daily living activities, including feeding, bathing, and dressing.
Timeline
Customer Service Representative
Spectrum
06.2022 - Current
Patient Care Tech
Rochester General Hosptial
09.2020 - 05.2022
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