Sherry Lauko
Rochester,NY
Summary
Professional leader with significant experience and readiness for this role. Strong focus on team collaboration, achieving results, and adaptability. Skilled in strategic planning, conflict resolution, and project management. Known for reliability and flexibility with changing needs.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Spectrum
06.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Multitask with multiple systems, helping up to two customers at a time on chat
- Mentoring New Hires in IFT and Bridge
Patient Care Tech
Rochester General Hosptial
09.2020 - 05.2022
- Monitored and recorded vital signs, such as blood pressure, heart rate, and temperature, to ensure accurate patient assessment and timely intervention
- Safely transported patients to and from appointments, tests, and procedures while maintaining patient privacy and dignity
- Responded promptly to patient needs and emergency situations, demonstrating strong communication and quick problem-solving skills under pressure
- Provided compassionate and attentive care to patients by assisting with daily living activities, including feeding, bathing, and dressing.
Skills
- Leadership Professional
- Reliable Team Player
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Accomplishments
- Silver Award four times, Bronze Twice this year
- Mentoring Virtually and in IFT
- Chat of the week March 2024
- Won Gold
- Mentoring and was influencer for my team
Roles And Responsibilities
- Monitored and recorded vital signs, such as blood pressure, heart rate, and temperature, to ensure accurate patient assessment and timely intervention.
- Safely transported patients to and from appointments, tests, and procedures while maintaining patient privacy and dignity.
- Responded promptly to patient needs and emergency situations, demonstrating strong communication and quick problem-solving skills under pressure.
- Provided compassionate and attentive care to patients by assisting with daily living activities, including feeding, bathing, and dressing.
Timeline
Customer Service Representative
Spectrum
06.2022 - Current
Patient Care Tech
Rochester General Hosptial
09.2020 - 05.2022
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