Sherry Lewis

• As a resolute advocate for 5 hospital facilities find solutions tailored to meet the specific needs of the providers' claim issues.
• Provide expertise & knowledge to support a long-term collaborative relationship with UHC by sharing quarterly reports of monies gained/lost on various claim submissions to aid in contract negotiations.
• Through monthly calls, educate on new protocols, polices, and billing practices to avoid audits for Medicaid, Medicare, and Commercial plans.

• Take inbound calls from All State insurance clients to set up Auto and Property claims.

• Responsible for cashing checks, dispensing money orders, and facilitating domestic and foreign money transfers for an average of 50+ customers daily.
• As a cashier, I processed customer purchases, resolved customer disputes, and facilitated the daily board to determine breaks and lunches for associates.

• Developed remediation action plans for escalated provider issues based on deep dive analyses for Medicaid & Commercial plans, and as needed adjusted claims.
• Utilize predictive analytics to ensure that providers are not impacted by system and other claim-related issues by resolving complex claim issues promptly.

• Developed effective training materials for diverse audiences resulting in improved skillsets and enhanced team performance by providing expert guidance on critical projects and strategic initiatives.
• Streamlined processes to increase efficiency, enabling a team of 17 to complete tasks ahead of schedule, ensure high productivity and metrics were met within appeals & grievances.
• Handled running daily reports, managing schedule adherence, and quality standards.

• Help customers make hotel reservations, change existing reservations, and upgrade their accommodations.

• Managed approximately 45 incoming calls per day providing email assistance, creating, and correcting worksheet errors, and assisting outside field technicians set up high tech routers for business class customers' internet connections.

• Responsible for taking a patient(s) blood pressure, performing bed bath, changing bed linens, dispensing food trays, and preparing the body of recently deceased patients for viewing by the family on the Telemetry floor.