SHERRY LIND
Covington,TN
Summary
An accomplished manager with expertise in customer service, data entry, operations, administration, logistics, records management, leadership and account management. Lends impressive time management and interpersonal skills. Excelling in marketing and sales, customer relations, conflict resolution. Regarded as a thought leader, team-centered and with a high level of communication style. A conceptual thinker, resilient, adaptable and with an influential leadership style. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
32
32
years of professional experience
Work History
Shipping/Receiving Clerk
Ally Group Inc
06.2022 - Current
- Ship and Receive materials.
- Verifying product before it is shipped for accuracy.
- Email customers and or vendors to rectify any problems.
- Verify shipping labels are correct.
- Inspect product to insure conformance to quality, engineering standards and customer service requirements.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Communicated with vendors and suppliers to verify timely delivery of goods.
- Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Verify,process and ship for Fedex and UPS shipments
Electronics Assembly Lead
B-H Electronics
07.2020 - 06.2022
- Lead Inventory control of parts ensuring cost effective measurements.
- Delegating Assignments, performance management
- Manage staff of (10) including scheduling as well as disciplinary actions
- Set goals for each employee based on weekly quota expectations.
- Performance appraisals result in elevating morale and increasing productivity.
- Train new employees in assembly skills to improve team production levels.
- Identify and correct defects to bring completed products in line with tolerances.
Office Manager
U-Haul Rental
10.2018 - 07.2020
- Manage rental contracts for storage units, while increasing monthly collections by 65%
- Maintain the operations of the moving trucks and trailers including scheduling regular R&M
- Manage the customer service department.
- Manage the sales and loss prevention of merchandise in store.
- Supervise the call center and distribution.
- Schedule the training and certification classes for propane and forklift certifications.
Housekeeping Supervisor
The Helping Hand
05.2015 - 07.2020
- Building the customer base including residential and commercial
- Implementing non-toxic cleaning solutions
- Manage finances to maintain steady profitability growth.
Bindery Operator
World Color Press
06.2005 - 08.2010
- Use of cutting and trimming machines to trim edges of books to appropriate size.
- Preparing finished books for shipping by wrapping or packing books and stacking boxes on pallets.
- Lubricate, cleaned and performed minor repairs to machine parts to keep machines in working condition.
- Inserting illustrated pages, extra sheets and collated sets into catalogs, periodicals, directories and other printed products.
- Checking all finished products to detect and correct uneven paper edges and dimensional errors.
- Using large-volume hand machine punch and staplers to punch holes into paper sheets.
- Using glue machines to glue endpapers, bindings, backings and signatures.
- Examining bindery products for quality issues, such as imperfect bindings, loose pages or uncut threads, and corrected problems prior to customer delivery.
General Manager
JRN Inc./Taco Bell-KFC
08.1993 - 07.2005
- Develop and maintain relationships with customers and suppliers through account development.
- Manage budget implementations, employee evaluations, and contract details.
- Maximize efficiency by coaching and mentoring personnel on management principles and industry practice.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on Human resource database.
- Checked references for potential candidates.
- Processed documentation for employee action such as new hire, grievance resolution and termination.
Education
Master's - Business leadership
National Society for Leadership Skills
Bachelor's - Human Resource Management
Western Governor University
Salt Lake City, Utah07.2016
Associate - Business Administrative Management
Dyersburg State Community College
Covington, TN05.2014
Skills
- Administration
- Management
- Team Centered
- Problem Solving
- Word
- Employee Orientation
- Conflict Resolution
- Flexible and Adaptable
- Collaboration
- Excellent work ethic
- Invoice reconciliation
- Cross-functional collaboration
- Records management
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Timeline
Shipping/Receiving Clerk
Ally Group Inc
06.2022 - Current
Electronics Assembly Lead
B-H Electronics
07.2020 - 06.2022
Office Manager
U-Haul Rental
10.2018 - 07.2020
Housekeeping Supervisor
The Helping Hand
05.2015 - 07.2020
Bindery Operator
World Color Press
06.2005 - 08.2010
General Manager
JRN Inc./Taco Bell-KFC
08.1993 - 07.2005
Bachelor's - Human Resource Management
Western Governor University
Associate - Business Administrative Management
Dyersburg State Community College
Master's - Business leadership
National Society for Leadership Skills
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