Summary
Overview
Work History
Education
Skills
Websites
Affiliations
Accomplishments
Timeline
Generic

SHERRY L. MCCASKILL

McKinney,TX

Summary

Dynamic HR leader with a proven track record at Toyota North America, enhancing talent management and diversity hiring by 30%. Skilled in strategic task management and fostering cross-functional collaboration, I excel in driving organizational change and employee engagement through innovative strategies and effective team leadership.

Overview

24
24
years of professional experience

Work History

Sr. Manager, HR Talent Management, Employment Brand and People & Culture

Toyota North America
Plano, TX
01.2016 - 12.2024
  • Improved employee retention rate by {25%} by developing comprehensive engagement programs; boosted internal promotions by {20%}, enhancing employee career development and organizational growth
  • Responsibilities included maintaining a talent management budget of $5M+, based on forecasted operational, and labor objectives and directing a team of 15+ HR professionals in all aspects of HR operations, including recruitment, onboarding, new hire orientation, diversity and inclusion, employee relations and employment brand strategy
  • Reduced new hire orientation time by {40%} by implementing new streamlined activities and processes
  • Sustained 12+DEI external portfolios, fostering relationships and overseeing the community relations and scholarship partnerships and funding; oversaw the execution of five large diversity conferences annually
  • Utilized industry research to improve effectiveness by coaching 175+ mid-level and executive leaders across 7 business pillars on transformational change in multigenerational work environments
  • Spearheaded diversity sourcing and recruitment strategy, that drove change and reinforced an inclusive business model across the organization resulting in {30%} increase in diverse hiring
  • Led the creation of a new people & culture focused career site, increasing perspective candidate engagement via the talent communities by {41%} in the first year
  • Led the employment brand strategy campaign including content, video, media and social media for the new $15B electric vehicle battery plant start up in Liberty, NC, resulting in 2700 new hires in the first two years

Early Talent Manager, Human Resources Talent Acquisition

Toyota North America
01.2013 - 01.2016
  • Successfully achieved a $2M+ cost savings through improved operational expense strategy efficiencies; collaborated to develop an internal talent network which increased employee engagement & hiring for mid-level roles by {25%} in the first year
  • Controlled a recruitment and relocation budget of $4M, tracking operational spend and optimizing recruitment channels to reduce overall cost-per-hire by {11%}
  • Successfully implemented an inclusive recruitment strategy for early talent and university hiring resulting in a {17%} increase of hiring within the first year
  • Cultivated 100+ university partnerships and directed 142+ recruitment events optimizing presence in key regions
  • Increased HR operational efficiency by {30%} by streamlining onboarding processes through automation
  • Partnered and facilitated training sessions for hiring managers and executives on best practices for interviewing and evaluating candidates, resulting in a {28%} increase in quality of hires over a 2-year period
  • Monitored and analyzed recruitment metrics to ensure effectiveness of recruitment processes, resulting in a {14%} increase in recruitment efficiency and a {36%} increase in intern/co-op conversion rates
  • Coached, and developed a high performing team of 11 recruiters (remote and onsite) which supported 49+ locations across the organization, hiring 750+ interns and 175+ rotational trainees annually

Program Manager, Management Trainee Development Program

Toyota North America
07.2010 - 01.2013
  • Successfully facilitated development and learning activities that aligned trainee initiatives with organizational vision and priorities resulting in an {88%} conversion rate to entry level roles; developed a mentorship program for incoming interns in collaboration with the employee resource groups resulting in {65%} student engagement
  • Successfully maintained a program budget of $3M, overseeing 10 programs simultaneously without exceeding allocated funds
  • Supervised recruitment and hiring of 115+ trainees annually for in house rotational programs including engineering, business and technology focused roles
  • Influenced stakeholder engagement by {28%} which included focused onboarding, new hire orientation and on-going monthly development activities for all trainees
  • Amplified training program efficiency by {25%}, through consistent feedback and evaluations
  • Improved individualized development by {20%} by implementing tailored plans to meet each trainee needs

Sr. Training Administrator, Dealer Operations

Toyota Motor Sales, USA
Torrance, CA
07.2002 - 07.2010
  • Facilitated 500+ in person warranty retention, repair order, policy and procedures trainings; participant and first place winner for a Lean Thinking initiative which resulted in a cost savings of $3.5M
  • Maintained a $1.2M training and travel budget for three training analysts
  • Partnered with regional leaders, legal and compliance to create and implement new policies and procedures for dealer service personnel globally
  • Created 15 e-learning trainings for regional personnel on repair order management and controlling warranty expense
  • Improved training outcomes by {26%} through data analysis of electronic surveys and interviews and reported results to executive leadership quarterly
  • Developed participant and facilitator materials that educated 5000+ dealer service and regional personnel globally
  • Managed calendar for each fiscal year, including course planning, and logistics for 500+ training classes

Brand Engagement Center Representative

Toyota Motor Sales, USA
Torrance, CA
07.2000 - 07.2002
  • Successfully launched a new customer email system for 2500+ users within a 12-month period, collaborating with a project team
  • Maintained a {76%} call volume rate while addressing customers concerns timely and accurately
  • Averaged 60+ calls per day, while accurately documenting customer’s concerns and inquiries in Oracle
  • Provided exceptional customer service and achieved a customer satisfaction rate of {95%} within eight months, exceeding company standards
  • Mentored and trained 3+ incoming call center representatives monthly

Education

Master of Arts - Human Resources

University of Arizona Global Campus
Chandler, AZ
06.2021

Bachelor of Science - Business Administration with a minor in Communication

California State University, Dominguez Hills
Carson, CA
06.2011

Skills

  • Expertise in Microsoft Tools
  • Team Leadership
  • Adobe Pro
  • Program Management
  • Taleo
  • Phenom
  • Workday
  • Inclusion Strategies
  • Strategic Task Management
  • Performance Improvement Strategies
  • Salesforce
  • Oracle
  • Recruitment Expertise
  • Supplier Relationship Management
  • HRIS: UKG
  • ADP
  • SAP
  • Employment Marketing
  • Persuasion Skills
  • Project Management
  • Continuous Improvement
  • Business Acumen
  • Relationship Management
  • Advanced Problem Solving
  • Succession Planning
  • Creative Problem Solving
  • Change Management
  • Communication Skills
  • Cross-Functional Collaboration
  • Policy Development
  • Effective Presentation Skills

Affiliations

  • Diversity and Inclusion Advocacy

Passionate about creating inclusive work environments, and promoting diversity leadership

Sustainable business growth

Committed to driving sustainable business growth through HR strategic initiatives

Mentoring youth

Dedicated to mentoring the youth through student organizaions and sharing my career journey.

Accomplishments

  • Exceptional Leader Awrd

Timeline

Sr. Manager, HR Talent Management, Employment Brand and People & Culture

Toyota North America
01.2016 - 12.2024

Early Talent Manager, Human Resources Talent Acquisition

Toyota North America
01.2013 - 01.2016

Program Manager, Management Trainee Development Program

Toyota North America
07.2010 - 01.2013

Sr. Training Administrator, Dealer Operations

Toyota Motor Sales, USA
07.2002 - 07.2010

Brand Engagement Center Representative

Toyota Motor Sales, USA
07.2000 - 07.2002

Master of Arts - Human Resources

University of Arizona Global Campus

Bachelor of Science - Business Administration with a minor in Communication

California State University, Dominguez Hills

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SHERRY L. MCCASKILL