Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Sherry Loflin

Trinity,NC

Summary

I am a highly motivated individual seeking a position with a successful company to utilize my attention to detail and experience as a customer service professional. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking opportunities to enhance abilities while contributing to company growth.

Overview

5
5
years of professional experience

Work History

Patient Care Coordinator Remote/ Customer Service Rep-C&RS

CareNet Health
11.2022 - Current
  • Take inbound calls from patients, providers, and members
  • Help manage calls for patients that may be sick, in emergency situations or more
  • Support members with their insurance needs, questions, or concerns
  • Help members understand how to use their health insurance, including changing primary care physicians, locating urgent care clinics, and getting prescription authorizations
  • Provide 24/7 Triage Support and assign priority for a Registered Nurse to provide health advice
  • Answer inquiries on benefit claims appeals and authorizations
  • Help to set up member transportation to and from appointments
  • Schedule patients for Radiology appointments in EPIC.

Administrative Assistant

Daymark Recovery Services
Asheboro, NC
03.2021 - 10.2022
  • Communicate with Supervisors, Peers, and Clients
  • Assist Clients in filling out Intake and Financial Paperwork
  • Data Entry into EMR and Excel Spreadsheets
  • Greet and Check in Clients
  • Answer, Screen and Forward incoming phone calls
  • Carry out administrative duties such as filing, typing, copying, scanning, and sending faxes and emails.

Customer Service Leader Supervisor

Food Lion
High Point, NC
02.2019 - 03.2021
  • Supervise Front End Staff
  • Manage the Customer Service Desk
  • Manage Safe and Money Count
  • Answer and transfer telephone calls and/or take messages
  • Receive Customer and handle customer complaints or questions
  • Type, format, or edit routine memos or other reports
  • Copy, file and update paper and electronic documents
  • Collect information and perform data entry
  • Use/operate photocopiers, scanners, fax machines and other office equipment
  • Accept cash/debit payments
  • Process Cash/Safe Transactions.

Education

Accounting/Bookkeeping Degree - Accounting Technology And Bookkeeping

Red Rock Job Corps
Wilkes-Barra, PA
06-1994

GED/High School Diploma - GED

Saegertown High School
Saegertown, PA
07-1992

Medical Office Administration Diploma -

Randolph Community College
Asheboro, NC

Skills

  • Advanced Microsoft Office 365 (Word, Excel, Power Point)
  • Data Entry Skills
  • Knowledge of Medical Terms
  • Knowledge in Medical Office Insurance
  • Knowledge of Administrative Office
  • Entry into Electronic Health Records
  • Excellent Organizational Skills
  • Record Keeping
  • Positive Attitude and Telephone Skills
  • Maintain Integrity and Personal Information
  • Scheduling
  • Ability to Multitask
  • Familiarity with Medical Ethics
  • Articulate Communication
  • Organizational standards
  • Insurance Practices
  • Medical Data Collection
  • Patient Care Coordination
  • Interdepartmental Collaboration
  • Claims Processing
  • Patient Relations
  • Creative Problem-Solving
  • Insurance Verification
  • Appointment Scheduling
  • HIPAA Compliance
  • Customer Service
  • Care Planning
  • Patient Assessment
  • Patient Registration
  • Healthcare knowledge
  • Goal Setting
  • Patient Safety
  • Critical Thinking Skills
  • Performance Improvement
  • Policy compliance
  • Patient documentation
  • Attention to Detail
  • Documentation
  • Medical Terminology
  • Verbal and written communication
  • Proficient in EPIC, Salesforce and Vida

Affiliations

Dean’s List – 2019 and 2020

Academic Merit Award – 2019 and 2020

Advanced Microsoft Word Award - 2019

Timeline

Patient Care Coordinator Remote/ Customer Service Rep-C&RS

CareNet Health
11.2022 - Current

Administrative Assistant

Daymark Recovery Services
03.2021 - 10.2022

Customer Service Leader Supervisor

Food Lion
02.2019 - 03.2021

Accounting/Bookkeeping Degree - Accounting Technology And Bookkeeping

Red Rock Job Corps

GED/High School Diploma - GED

Saegertown High School

Medical Office Administration Diploma -

Randolph Community College

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Sherry Loflin