Experienced in managing all aspects of business operations, results-driven professional excelling at collaborating within teams and adapting to evolving business needs. Strong background in accounts payable/receivable, financial reporting, and reconciliation. Known for reliability, efficiency, and strategic problem-solving abilities. Expertise lies in driving operational efficiency and achieving business sales growth by enhancing customer satisfaction and retention.
Overview
25
25
years of professional experience
Work History
Administrative/Bookkeeper/Customer Service & Sales
DC System, Inc.
11.2017 - 07.2020
Progressive multi-task position within a 50-year Industry leader business specializing in Industrial battery and rectifier sales, supply, service, and repair in commercial manufacturing, industrial plating, and automotive industries. Wholesale electrical supplies, gauges, components, and equipment.
Audit payables and purchase orders through general ledger coding and authorize disbursements
Purchasing and negotiation for vendor contracts for office supplies, equipment and materials, warehouse inventory, and stock
Responsible for the procurement, installation, operation, and maintenance of all office equipment, computers/servers, phones
Answer phones, customer inquiries, consultative sales, and resolve customer problems and concerns
Inventory control cycles, pull stock, prepare shipment to customers, and invoice.
Consultive Sales/service walk-in customers, sell automotive batteries and related products with exchanges
Maintained and processed invoices, deposits, and money logs.
Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
Completed payroll for employees and maintained detailed records of procedures.
Prepared monthly bank reconciliations to ensure accurate representation of company's financial position.
Reconciled and corrected issues with financial records.
Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
Senior Program/Business Operations Manager
Global Marketing Insights, Inc.
07.2002 - 10.2015
Awarded responsible leadership positions throughout tenure with this $1M+ annual revenue-producing Strategic Planning, Marketing, Consulting, and Market Research Firm. Past five-time top 'Presidents Club Award' winner and received several 'Outstanding Achievement' awards for documented cost savings of over $250k.
Extensive worldwide travel meeting with clients to develop strategic plans with assigned tasks and implementation
Complete Project Management Responsibilities for Commercial and Government client projects ranging in value from $50k through annual budgets of $800k
Full Charge Payroll Administration
Accounts Receivable Functions (Invoice, post payments, reconcile, prepare deposits)
Audit payables and purchase orders through general ledger coding and/or pay and authorize disbursements
Purchasing and negotiation of all vendor contracts for office supplies, equipment, and materials
Review monthly and financial statements with the CFO for budget compliance and proactive cost-saving measures
State and Federal Payroll reconciliations and tax disbursements
Manage company healthcare plan (including obtaining competitive quotes and overseeing health and wellness plans for employer premium reductions)
Project budgeting for commercial and government projects
Responsible for the procurement, installation, operation, and maintenance of all office equipment, computers/servers, and CISCO phones
Managed company health and wellness plan and annual screening for discounted company premiums
Assist with the preparation and implementation of both the annual business plan and the $1.6M budget
Manage staff of 8-10 full-time employees and oversee development, needs assessment, and training
Review monthly and quarterly sales projections and strategize sales/marketing efforts to ensure goals
Position Highlights:
Grew company client base from $400k revenue stream to $1M+ while reducing support staff by 50%
Restructured monthly invoicing schedule resulting in a 35% cash inflow increase and reduced delinquent accounts in the first year
Negotiated reduced bank fees for account maintenance and ACH transactions that generated an approximate $1000.00 annual savings
Designed and implemented the collection process that resulted in a 50% AR reserve reduction of the 31-180 day delinquent accounts in the first year
Restructured the entire inventory process utilizing the 'JIT System'
Revamped the purchasing function and obtained a reduced per-unit cost with vendors and secured with blanket purchase orders
Complete restructure resulted in a 25% increase in the bottom line
Developed, implemented, and negotiated Federal Express Shipping program and rates for a Federal Government client to support their external customer domestic shipping needs and requirements
Successfully negotiated costs 25% under budget to support conference requirements for Government Clients
Strategic planning and market research work with Government Agencies and Department of Defense Contractors (DoD) such as the USDA FAS, USGS, NGA, NRO, Lockheed Martin, BAE, and Sierra Nevada which resulted in interagency cooperation and information sharing resulting in extending agency budgets and overall cost savings to taxpayers
Identified customer requirements to ensure un-compromised quality service that resulted in a 95% customer retention rate
Co-coordinated a logistical move to a new facility within budget. Handled all facets of layout, design, and capital equipment expenditures. Collaborated with property brokers, architects, construction personnel, regulatory agencies, and utility companies
Education
Course Hours - Business Management
Cleveland State University
Cleveland, OH
Skills
Windows/Microsoft Office/ACT!
QuickBooks
Project Management
Strategic Planning/Implementation/Tasks
Inventory Management/Control (JIT System)
Market Research (Qualitative/Quantitative)
Full Charge Accounting & Budget Preparation
e-Media Marketing Principals & Applications
Human Resource & Benefit Administration
BW Administration (Ratings and Premiums)
Professional Development:
CROSBY QUALITY COLLEGE, ISO Phillip Crosby and Associates
BUSINESS ROUND TABLE SERIES, COSE (Counsel of Smaller Enterprises)
FINANCE FOR THE NONFINANCIAL PROFESSIONAL
COMPREHENSIVE FINANCIAL PLANNING FOR THE BUSINESS ENTERPRISE
ACCURATE INVENTORIES and JIT SYSTEMS
ACT! CUSTOMER SERVICE DATABASE UTILIZATION AND Management, Cleveland State University