Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sherry Irizarry

Milwaukee,WI

Summary

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Overview

37
37
years of professional experience

Work History

Park Ranger Lead

Milwaukee County Parks
09.2017 - Current
  • Provide training and guidance to team members.
  • Maintain a positive and productive work environment.
  • Patrol park areas to ensure safety and security.
  • Enforce park rules and regulations.
  • Respond to emergencies and incidents.
  • Assist with traffic control and crowd management.
  • Encroachment liaison for the Milwaukee County Parks.
  • Identify, offer services and assistance to individuals without stable housing located in the park system.
  • Maintain logs and reports of incidents and activities.
  • Verify, identify and control access to restricted areas.
  • Respond to alarms and other security breaches.
  • Investigate incidents and gather information.
  • Notify appropriate authorities or superiors when necessary.
  • Deter criminal behavior and address disturbances.
  • Educate, inform, and enforce the public of the Milwaukee County Parks rules and regulations.
  • Parking Enforcement.
  • Dog Exercise Park patrol.
  • Disc Golf access patrol.
  • Sales of Disc Golf and Dog Exercise Park tags and permits.
  • Defense and Tactical Training.
  • Effective Communication Training.
  • CPR and AED Certified-Certificate #IMP172LYX6VK.
  • RANGER OF THE YEAR Recognition, 2020.

Supervisor

Great Lakes Private Police Company
11.2022 - 12.2024
  • Monitoring premises and surrounding areas for suspicious activity.
  • Maintaining a visible presence to deter crime.
  • Verifying identification and controlling access to restricted areas.
  • Managing crowds and ensuring safe passage.
  • Responding to alarms and other security breaches.
  • Investigating incidents and gathering information.
  • Notifying appropriate authorities or superiors when necessary.
  • Enforcing rules and regulations within the assigned area.
  • Deterring criminal behavior and addressing disturbances.
  • Maintaining logs and reports of incidents and activities.
  • Documenting observations and actions taken.
  • Escorting visitors or personnel.
  • Assisting with first aid or other emergency situations.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.

Public Safety Captain

Wisconsin State Fair Park
08.2002 - 08.2022
  • Direct and supervise Public Safety Staff in the performance of their duties.
  • Manage, coach, and conduct reviews, incident reports and employee performance evaluations.
  • Create and produce job descriptions for the Public Safety Team.
  • Schedule and conduct interviews.
  • Supervise events including scheduling and training of staff & dispatching of duties.
  • Assist Secretary in Administrative Duties for the Public Safety Department.
  • Assist law enforcement officers with incidents, crowd control and surveillance of public events.
  • Circulate among patrons to preserve order and protect property and fellow patrons.
  • Escort patrons and vehicles.
  • Patrol premises to prevent and detect signs of intrusion and ensure security of doors and gates.
  • Answer incoming calls for the Public Safety Department.
  • Hiring of Fair employees.
  • Defense and Arrest Tactical Training (D.A.A.T).
  • Emergency Response Team Training.
  • Crowd Manager Training-Certificate #23207.
  • M.I.R.T and Mounted Police Observation Training.
  • Coordinated cross-functional teams in addressing complex safety issues, developing effective solutions that minimized risks.

Follow Up Representative 1

West Allis Hospital, Billing Department
12.2016 - 04.2022
  • Thoroughly investigate past due invoices and minimize unpaid accounts.
  • Confirm patient information and update insurance data.
  • Investigate accounts for accuracy and generate refunds for claims paid in error.
  • Apply payments to patient’s accounts.
  • Process legal requests for information.
  • Request and process Purchase Orders and supply requests.
  • Department’s Safety Officer.
  • Conduct Assessments of Department.
  • Monitor entrances to location and conduct temperature checks for verification of entry.
  • Being a Receptive Communication Partner,
  • Insurance Concepts,
  • Generate Concepts of Lab Coding Certificate #AHC91218248A,
  • Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
  • Increased customer satisfaction by addressing and resolving complaints in a timely manner.

Administrative Assistant of Operations

Assurant Health/Fortis Ins.
04.2011 - 03.2016
  • Monitor work inventory and manage team e-mail boxes for the areas of Underwriting and Agent Quality to meet established team goals.
  • Research claims and correspondence to determine appropriate categorization and routing; distribute work electronically to appropriate personnel.
  • Prepare and distribute files for claims and underwriting Grievance Panel reviews.
  • Track and assign correspondence appeal and referrals.
  • Gather information and run reports to support management, agent quality and other areas of Operations.
  • Support Project Managers by completing validation, research, and tasks for multiple projects.
  • Validate new products and system applications upon project deployment.
  • Develop documentation for implementation of new processes, procedures, and training.
  • Assist with manual workarounds relating to record retention, claims acknowledgement letters, incomplete claim submissions and provider inquiries.
  • Schedule meetings for management and take meeting minutes.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Underwriting Technician

Assurant Health/Fortis Ins.
01.2002 - 03.2011
  • Manage and monitor work volume for the Underwriting team to meet established goals.
  • Provide customer care and assistance in response to inquiries from producers, Underwriters and supporting areas.
  • Review policies and endorsements for accuracy and take required action to remedy deficiency.
  • Contact applicants and agents for missing application history.
  • Monitor pending and processing of follow-up telephone calls and letters to ensure timely response.
  • Partner with peers to establish and maintain best practices and standard procedures for similar tasks.

Individual Medical Underwriter

Assurant Health/Fortis Ins.
01.1996 - 12.2001
  • Assess risk by utilizing broad knowledge of underwriting, contract provisions and administrative guidelines.
  • Maintain department records systems and assist in preparation and delivery of insurance products and services.
  • Develop and implement new workflow processes and procedures relating to underwriting practices.
  • Establish and maintain enhanced relationships with internal and external personnel; provide customer care and assistance for incoming and outgoing calls.

Small Group Underwriting Assistant

Assurant Health/Fortis Ins.
03.1988 - 12.1995
  • Register personal and selected coverage information for new groups and additions, document, and complete system updates.
  • Customer Service.
  • Answer Policy Holder and Agent questions.
  • Medical Terminology,
  • Cardiac Class,
  • Business Writing,

Education

High School Diploma -

Greenfield High School
Greenfield, WI
06-1986

Skills

  • Public Safety
  • Park regulations and safety
  • Citation issuance
  • Park management
  • Teamwork and collaboration
  • Customer service
  • Problem-solving abilities
  • Excellent communication
  • Organizational skills
  • Team leadership
  • Effective communication
  • Risk assessment

Timeline

Supervisor

Great Lakes Private Police Company
11.2022 - 12.2024

Park Ranger Lead

Milwaukee County Parks
09.2017 - Current

Follow Up Representative 1

West Allis Hospital, Billing Department
12.2016 - 04.2022

Administrative Assistant of Operations

Assurant Health/Fortis Ins.
04.2011 - 03.2016

Public Safety Captain

Wisconsin State Fair Park
08.2002 - 08.2022

Underwriting Technician

Assurant Health/Fortis Ins.
01.2002 - 03.2011

Individual Medical Underwriter

Assurant Health/Fortis Ins.
01.1996 - 12.2001

Small Group Underwriting Assistant

Assurant Health/Fortis Ins.
03.1988 - 12.1995

High School Diploma -

Greenfield High School

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