Sherry-Lynn Quintero
Greenville,SC
Summary
Dynamic Client Service Representative II at Guardant Health with a proven track record in problem-solving and effective communication. Expert in managing client inquiries and enhancing customer experiences, while training new team members. Skilled in organization and time management, ensuring seamless service delivery and client satisfaction.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Client Service Representative II Remote
Guardant Health
Palo Alto, California
03.2022 - Current
- Managed client inquiries and resolved issues promptly and effectively.
- Provided product information and recommendations to enhance customer experience.
- Coordinated with internal teams to address client needs and service requests.
- Assisted clients with account setup, modifications, and troubleshooting processes.
- Trained new team members on customer service protocols and best practices.
- Collaborated with sales teams to ensure seamless onboarding for new clients.
- Maintained up-to-date knowledge of product offerings and industry trends for informed support.
- Reviewed and resolved client concerns and issues, researching relevant details and clearly communicating solutions.
- Provided customer service support to clients in a timely and efficient manner.
- Coordinated billing activities between insurance providers and practice staff.
Billing Specialist
Infinity Hospice Care LLC
Las Vegas, NV
01.2017 - 12.2017
- Company Overview: Infinity hospice care provides comfort care for patients
- Inbound phone call and emails on a daily basis with patients family and nurses regarding treatment and billing questions
- Verifies eligibility, AR and monthly billing – MC, Medicaid and Commercial
- QA make sure all patient obtains correct billing and any questions they may have.
- Obtains authorization to approve services for hospice
- Infinity hospice care provides comfort care for patients
Reimbursement Specialist
Advanced RX Management
Pleasanton, CA
01.2015 - 12.2017
- Company Overview: Advance RX is a pharmacy company who works closer with patients who have workers compensation.
- Follow up phone calls to escrow officers regarding prescriptions
- Monthly AR and reports
- Patient follow ups regarding prescription issues or concerns
- Advance RX is a pharmacy company who works closer with patients who have workers compensation.
Business office manager
Hayward Convalescent
Hayward, California
01.2008 - 12.2009
- Company Overview: Hayward Convalescent home is a skilled nursing facility.
- Authorizations and claims follow up
- Follow up with calls with patients family regarding accounts and reports to the Director of nursing
- Monthly billing to Medicare, Medi-cal and Commercial
- Hayward Convalescent home is a skilled nursing facility.
Customer Service Specialists
Physical Rehabilitation Network
San Jose, California
01.2004 - 12.2008
- Company Overview: PRN is an out patient physical therapy
- Inbound and out bound phone calls assisting with questions and concerns regarding insurance or billing questions.
- AR follow ups
- Insurance verifications and follow ups
- Monthly Billing for Medicare, Workers comp, Auto and Commercial
- PRN is an out patient physical therapy
Education
Certificate - Medical Biller
AAPC
Utah08-2025
Some College (No Degree) - LVN
Carrington College
San Jose, CaSkills
- Organisation & time management
- Verbal and written communication
- Ability to work autonomously or collaboratively
- Hard-working
- Team-worker
- Problem solving
- Analyze problems to find causes
- Find possible solutions
Certification
Certified Medical Biller, currently in process
Accomplishments
Best performer award 2024
Affiliations
Volunteer, Jog, walk, yoga and gym classes
Industry Expertise
- Organisation & time management
- Verbal and written communication
- Ability to work autonomously or collaboratively
Timeline
Client Service Representative II Remote
Guardant Health
03.2022 - Current
Billing Specialist
Infinity Hospice Care LLC
01.2017 - 12.2017
Reimbursement Specialist
Advanced RX Management
01.2015 - 12.2017
Business office manager
Hayward Convalescent
01.2008 - 12.2009
Customer Service Specialists
Physical Rehabilitation Network
01.2004 - 12.2008
Certificate - Medical Biller
AAPC
Some College (No Degree) - LVN
Carrington College