Sherry Lynn Van Allen-Teeters
Willcox,Arizona
Summary
Experienced with strategic human resources management, including talent acquisition and development. Utilizes collaborative approaches to enhance team performance and morale. Knowledge of implementing HR policies that align with organizational goals.
Overview
32
32
years of professional experience
Work History
Human Resources Director
City of Willcox
Willcox, AZ
07.2005 - Current
- Performs all Human Resources Functions including bi-weekly payroll, and audit preparation
- Works with Department Directors, employees and vendors on benefits, policy enforcement and understanding
- Deals directly with insurance carriers on billing, benefits, and claims
- Coordinates open enrollment works directly with Brokers to get renewal rates low
- Works directly with Southwest Risk on all Worker's comp claims, makes all PAL Line calls to employment Attorneys
- Councils Supervisors and Staff members during disciplinary actions, handles all terminations
- Sits in on all interviews and collects all applications and does all screenings on new applicants
- Conducts onboarding and exit interviews
- Understands ASRS and PSPRS retirement and disability related filing and functions
- Stay updated on all Human Resources laws and legislation such as COBRA, ADA, FLSA, and all laws governing the City of Willcox that affect the City and its employees
- Prepares Budget including Salary and benefits portion
- Have performed all the duties of the City Clerk including preparing agendas, meeting minutes, public records requests, bid openings, and records retention
- Serves as Chairman of the Safety Committee and assigns all online safety training to each department monthly
- Have recently taken on the duties of the Manager of the Pro-Shop at Twin Lakes Golf Course
- Devised hiring and recruitment policies for 80-employee City.
- Processed employee claims involving performance issues and harassment.
- Spearheaded diversity and inclusion efforts, fostering a welcoming workplace environment for all staff members.
- Structured compensation and benefits according to market conditions and budget demands.
- Oversaw annual performance review process, providing guidance to managers on setting goals and measuring employee progress.
Bar Manager
Cattlerest RV & Saloon
Willcox, AZ
11.2021 - 04.2023
- Communicated with customers, Staff, and Partners to ensure RV park contracts & reservations are correct
- Plan and carry out all ordering of supplies
- Designed promotions to attract more customers and to enrich the experience of the patrons to saloon
- Prepared bank deposits, payroll, staff schedules and daily cash drawers
- Stayed up on all liquor laws, serve as bartender for various shifts
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing 75% improvement over prior onboarding process.
Radio Personality DJ
KHIL Radio
Willcox, AZ
06.2021 - 04.2023
- Host radio show 1 night weekly responsible for all programming for live Show
- Actively engage the audience in participation on all levels
- Researched and reported breaking news during live, on-air shows.
- Developed innovative show segments that captured the target demographic''s interest, leading to increased listener retention.
Store Manager
Dollar General
Willcox, AZ
07.2004 - 02.2005
- Communicate with customers, management, and vendors to coordinate overall team effort in accordance with corporate goals
- In charge of entire store, cash handling, deposits, invoices, maintain inventory control, budget, scheduling, payroll entry, and ordering all merchandise on a weekly basis to ensure sales
- In charge of training managers and assistant managers for other retail locations
- Handle customer complaints and provide outstanding customer service to ensure customer satisfaction
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
Internet Technical Support Supervisor
Valley Telephone Cooperative (VTC)
Willcox, AZ
05.1997 - 06.2004
- Provide Technical support to subscribers with Internet, E-mail, DSL, Wireless and Website Issues
- Studied and kept abreast of new technologies and competitors
- Communicate with customers, management, and internal departments to coordinate overall corporate goals
- Plan and carry out market research and analysis to develop product price plans
- Played an integral role in developing departmental procedures during the beginning of providing Internet Service
- Led and directed a forward-thinking Internet team
- Prepared and managed budget conducted interviews and annual staff performance reviews
- Provided website design to VTC as well as maintained and designed various websites for a variety of personal and businesses
- Provided computer repairs and upgrades for windows-based PC's
- Wrote and instructed various classes for internet usage from beginner to advanced levels of experience
- Collaborated with other departments for seamless integration of new products and services into existing support infrastructure.
- Managed escalated customer complaints, resulting in swift resolutions and strengthened client relationships.
Bartender - Mixologist
Willcox Elk's Lodge
Willcox, AZ
04.1993 - 06.1998
- Communicated with customers, Elk officers, and Trustees to ensure contracts for hall rental was correct
- Plan and carry out all ordering of supplies
- Designed promotions to attract more customers and to enrich the experience of the members to the lounge
- Prepared bank deposits and daily cash drawers
- Stayed up on all liquor laws
Education
GED -
McAlester High School
Oklahoma03.1985
Associate in Business Administration - Human Resources Management
Colorado Technical University
Colorado10.2010
Skills
- Payroll administration
- Customer service
- Staff training
- Issue resolution
- HR policies and procedures
- Employee relations
- Training and mentoring
- Performance appraisal
- Payroll administration
Timeline
Bar Manager
Cattlerest RV & Saloon
11.2021 - 04.2023
Radio Personality DJ
KHIL Radio
06.2021 - 04.2023
Human Resources Director
City of Willcox
07.2005 - Current
Store Manager
Dollar General
07.2004 - 02.2005
Internet Technical Support Supervisor
Valley Telephone Cooperative (VTC)
05.1997 - 06.2004
Bartender - Mixologist
Willcox Elk's Lodge
04.1993 - 06.1998
GED -
McAlester High School
Associate in Business Administration - Human Resources Management
Colorado Technical University
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