Sherry Marshall
Bel Air,MD
Overview
28
28
years of professional experience
Work History
Clinical Supervisor
Upper Chesapeake Health -Orthopedic Surgery
10.2010 - Current
- Transition of practice to new facility with the merger of additional specialties and providers to include Hand and Plastics, Spine and SOM and FPI providers
- Address all providers concerns and request in a timely manner
- Supervises, coordinates and evaluates the operations and personnel responsible for the day-to-day operations of the office
- Oversees a wide variety of administrative and clinical responsibilities to ensure the efficient operation of the office
- Provides day-to-day supervision of clinical staff
- Coordinates staff schedules and provides coverage during absences
- Communicates and assists with education and implementation of policies in the office to include EMR system
- Responsible for practice transition and coordination to new software as required
- Supervises the clinical aspects of the practice, which include multiple locations, in coordination with management
- Develops standards of performance, evaluation of performance and provides on-going feedback to office staff members
- Reports concerns, problems and other office issues to leadership as appropriate and required
- Delivers excellent patient and customer service in the provision of unparalleled and accurate communication to inquiries and concerns regarding services and information pertinent to the practice
- Coordinates and manages the sports physicals in the Harford county schools as well as the office
- Back-up and supports office staff which includes direct patient care as directed by current licensure
- Manages durable medical equipment process and works with vendors to ensure inventory is accurate
- Responsible for the overall functions of office processes assuring smooth functioning
- Identifies and solves problems appropriate through strong initiative and proactive means
- Provides input into the development of an annual operating budget for office practice
- Orients new team members to office, clinical and administrative procedures
- Assists with personnel actions, such as hiring, monitoring work performance, and disciplinary actions according to policy
- Maintains employee files documenting such
- Supports administrator with team member evaluations
- Oversees investigation of issues related to physician office staff and customer service
- Osteoporosis coordination of care to include medication authorizations and patient scheduling
- Lab and imaging management upon clinician recommendations and all follow up with patients
- OSHA & HIPPA compliant, manage medication recall and drug safety procedures
- Responsible for medication and all clinical supply and ordering
Orthopaedic Surgical/Speciality/Casting Technician
Johns Hopkins
01.2009 - 10.2010
- Work with patients in a very busy clinic and surgical setting, including adult and pediatric patients
- Suture removal, cast application, serial club foot, CP, scoliosis, Charcot, and specialty casting and bracing
- Post-operative patient care to include wound care and DME fittings both adult and pediatric patients
- Supervise and coordinate staff coverage and scheduling
- Diverse people skills and contact person for any issues with patients
- Knowledge of medical billing and claims processing
- Excellent communication skills both verbally and written
- Proficient in medical terminology, MS Excel, MS Word and EMR
Practice Administrator
HelixHealthCare
01.2004 - 12.2008
- Responsible for day to day office operations for a multi-specialty healthcare facility
- This included supervision of staff, implementation of office policy and procedures
- Annual employee reviews as well as disciplinary action plans when needed
- Familiar with Milliman guidelines
- In-depth knowledge of medical insurance claims, procedures and documentation
- Excellent communication skills both verbally and written
- Proficient in medical terminology, MS Excel, MS Word and EMR
- Converted office from paper to EMR
- Liaison for physician/employee relations
- Coordinated and managed provider on call schedules as well as monthly review of P&L’s
- Implemented and organized DME and medication supply closets in an efficient and productive manner
- OSHA & HIPPA compliant, manage medication recall and drug safety procedures
- Filled in with patient care during staff shortages
Area Practice administrator
Mercy Medical Center
06.1997 - 12.2003
- Responsible for day to day office operations for eight a multi-specialty healthcare facilities
- This included supervision of staff, implementation of office policy and procedures
- Annual employee reviews as well as disciplinary action plans when needed
- Familiar with Milliman guidelines
- In-depth knowledge of medical insurance claims, procedures and documentation
- Excellent communication skills both verbally and written
- Proficient in medical terminology, MS Excel, MS Word and EMR
- Converted office from paper to EMR
- Liaison for physician/employee relations
- Coordinated and managed provider on call schedules as well as monthly review of P&L’s
- Implemented and organized DME and medication supply closets in an efficient and productive manner
- OSHA & HIPPA compliant, manage medication recall and drug safety procedures
- Filled in with patient care during staff shortages
Education
ROT - Registered Orthopedic Technologist
01.2009
12.2008
Skills
- Leadership, successfully led teams of healthcare professionals, fostering a collaborative and high performing work environment,
- Problem Solving, effectively identified and addressed issues in physician practices, implementing solutions that improved operational efficiency and patient satisfaction
- Communication, strong written and verbal communication skills, demonstrated through effective collaboration with physicians, staff and patients to ensure clear understanding of goals and expectations
- Team Management
- Healthcare administration
- Budgeting
- Process Improvement
- Physician Practice Operations
- Staff training and development
- Compassionate care
- Medical documentation
- Fracture management
- Medical ethics
Timeline
Clinical Supervisor
Upper Chesapeake Health -Orthopedic Surgery
10.2010 - Current
Orthopaedic Surgical/Speciality/Casting Technician
Johns Hopkins
01.2009 - 10.2010
Practice Administrator
HelixHealthCare
01.2004 - 12.2008
Area Practice administrator
Mercy Medical Center
06.1997 - 12.2003
ROT - Registered Orthopedic Technologist
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