Sherry Martin
Chilhowie,VA
Summary
Compassionate Nurse Case Manager offering 19 years of experience working with patients and families in various settings from MCOs to hospitals. Committed to working collaboratively with health plan, leadership and department coordinators to achieve highest quality of patient satisfaction. Well-versed in developing individualized care plans and advocating patient welfare.
Overview
19
19
years of professional experience
Work History
RN Case Manager
Molina Healthcare
06.2021 - Current
- Evaluated effectiveness of implemented interventions periodically, adjusting treatment plans as needed to promote optimal patient outcomes.
- Performed assessments, developed and implemented care plans, evaluated effectiveness and document goals and achievements for foster, adoption, NICU, children and youth with special health care needs and healthy maternity.
- Educated patients and caregivers on healthcare protocols and processes.
- Managed support services and fostered communication among social workers, therapists, families, and patients.
- Developed and modified patient care plans and assisted interdisciplinary team in identifying client needs and goals to determine priorities of care.
- Coordinated care conferences with interdisciplinary team members, ensuring all perspectives were considered in development of comprehensive treatment plans.
- Applied effective time management techniques to meet tight deadlines.
- Increased unable to contact foster care population from 40% when taking population to 85% in two months.
- Mentored new nursing staff, facilitating faster learning curve and increased overall team efficiency.
Nurse Care Coordinator
Mount Rogers Community Services Board
07.2020 - 06.2021
- Worked with populations to include infants to geriatrics with both medical and behavioral health needs.
- Managed approximately 50 complex cases involving multiple comorbidities or psychosocial issues by utilizing critical thinking skills to develop personalized intervention strategies.
- Minimized potential barriers to care access by collaborating with social workers, financial counselors, and community partners in addressing patients'' socio-economic challenges.
- Empowered patients to take ownership of their health by providing education on disease management, medication adherence, and lifestyle modifications.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Facilitated assessment of individual physiological, psychological, financial, cultural and family situation and coordinated social services to address individual and family needs.
- Managed time efficiently in order to complete all tasks within deadlines.
Telephone Triage Registered Nurse
Positive Reinforcement Nursing
10.2018 - 07.2020
- Enhanced patient satisfaction by providing timely and accurate telephone triage services.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Obtained case history and gathered triage information to determine appropriate avenue for care.
- Supported organizational goals of increasing patient access to care by efficiently managing 90-100 calls per 12 hour shift and minimizing wait times for callers.
- Reduced emergency room visits by effectively assessing and prioritizing patient needs by phone.
- Increased efficiency in triage call handling through effective communication and active listening skills.
- Contributed to team success by mentoring new staff members on best practices in telephone triage nursing.
- Counseled patients via telephone according to established guidelines and protocols, advising on provider-established plans of care.
- Managed high-stress situations calmly, providing reassurance to distressed callers while gathering necessary information for accurate decision making.
- Demonstrated excellent critical thinking skills when evaluating patient symptoms and determining need for immediate intervention or further assessment.
- Educated family members and caregivers on patient care instructions.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Skilled at working independently and collaboratively in team environments.
Correctional Registered Nurse
Mediko-Southwest VA Regional Jail
04.2017 - 03.2020
- Reduced incidents of self-harm among inmates by providing mental health support and crisis intervention services.
- Maintained accurate medical records for legal compliance, contributing to well-organized healthcare system within correctional facility.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Administered different therapies and medications in line with physician orders and treatment plan.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Monitored patient reactions after administering medications and IV therapies.
- Increased patient satisfaction through empathetic listening and addressing inmate concerns in timely manner.
- Stabilized prisoners suffering from falls, stab wounds or other injuries prior to hospital transfer.
- Managed emergency situations effectively, performing life-saving interventions as necessary.
- Supported newly hired nurses through mentorship initiatives, sharing knowledge and expertise to help them succeed in correctional nursing environments.
Home Care Nurse
E. M. Tucker
09.2014 - 10.2018
- Monitored patient reactions after administering medications and IV therapies.
- Offered exceptional care and support to individual recovering from acute incidents and dealing with chronic conditions.
- Used first-hand knowledge and clinical expertise to advocate for patient under care and enacted prescribed treatment strategies.
- Increased client comfort through skilled pain management techniques and appropriate symptom interventions.
- Assisted client with activities of daily living, fostering independence and improving their overall wellbeing.
- Evaluated patient histories, complaints, and current symptoms.
- Took vital signs to assess patient health progress and needs.
- Provided skilled, timely and level-headed emergency response to critically-ill patient.
- Enhanced quality of life for elderly patient through personalized care plans and regular health assessments.
- Explained course of care and medication side effects to patient and caregivers in easy-to-understand terms.
- Provided expert guidance on nutrition and lifestyle modifications tailored to individual patient requirements, enhancing overall health status.
- Streamlined care coordination by effectively communicating with physicians regarding changes in patient conditions or concerns.
- Administered medications and oversaw activities of daily living such as bathing, hygiene and ambulation.
- Implemented fall prevention strategies within home setting, reducing risks associated with mobility impairments.
- Reduced hospital readmissions by closely monitoring vital signs, medication adherence, and overall wellness.
- Worked flexible hours across night, weekend, and holiday shifts.
Nurse Manager
Johnston Memorial Hospital
08.2010 - 05.2014
- Conducted performance evaluations and provided constructive feedback to support professional growth of nursing staff members.
- Investigated and independently resolved complaints from staff, physicians, and patients by leveraging clinical judgment and unit management expertise.
- Reduced hospital readmission rates with proactive discharge planning and thorough patient education.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Established strong relationships with patients'' families, providing support and education throughout treatment process.
- Established and continuously optimized unit schedules and individual work assignments.
- Implemented infection control measures, resulting in reduced incidence of hospital-acquired infections.
- Managed 40 nurses and nursing activities in 116-bed hospital by providing comprehensive nursing guidance and maintaining outstanding patient satisfaction and care standards.
- Fostered open communication among nurses through regular team meetings, promoting collaboration and shared decision making.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed budgets and controlled costs, achieving financial targets without compromising patient care quality.
- Sustained quality standards by performing routine medication audits and upholding internal and industry best practices.
Emergency Room Registered Nurse
Johnston Memorial Hospital
05.2005 - 08.2010
- Administered different therapies and medications in line with physician orders and treatment plan.
- Enhanced patient care by conducting thorough assessments and promptly addressing critical needs.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Optimized resource utilization in ER by managing supplies inventory levels and identifying opportunities to reduce waste.
- Mentored new nursing staff in emergency room procedures and techniques, promoting team cohesion and supportive learning atmosphere.
- Teamed on trauma and emergency interventions involving serious head injuries, gunshot wounds, and thoracic trauma.
- Provided emotional support to patients and families during crisis situations, helping them cope more effectively with difficult circumstances.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Educated patients and answered questions about health condition, prognosis, and treatment.
- Reduced wait times by swiftly completing documentation and communicating effectively with medical staff.
- Answered codes quickly and orchestrated efficient, skilled medical care.
- Assisted physicians during invasive procedures such as central line insertions or intubations, ensuring safe and accurate completion of tasks.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Worked well in team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
Associate of Science - Nursing
Virginia Highlands Community College
Abingdon, VA05.2005
Bachelor of Arts - Organizational Management
Virginia Intermont College
Bristol, VA12.1998
Skills
- Patient Care Assessment
- Strong Clinical Judgment
- Test Interpretations
- Critical Thinking
- Unit Administration
- Medication and IV administration
- Interdisciplinary Collaboration
- Training staff
- Community Resource Referrals
- Quality Improvement
- Procedure Assistance
- ICD-10
- Mental and Physical Assessments
- Staff Training
- EMR Systems
- Medical Assessments
- Direct Patient Care
- Emotional Awareness
- Chronic Disease Management
- Patient and Family Advocacy
- Medical Screening
- Patient Monitoring
- Acute and Rehabilitative Care
- Home Visits
- Medication Side Effect Knowledge
- Hospice Education
- Operational Standards
- Drug Calculations
- Gastrostomy Tube Care
- Cardiac Monitoring
- Patient Assessments
- Staff Supervision
- IV Drug Therapy Management
- Seizure Management
- Disease Management Programs
- Patient Discharging
- Patient Education
- Care Management
- Removing Sutures
- Resource Utilization
- Skill-Building Activities
- Personal Care Needs
- Well Visit Procedures
- Injection Administration
- Chest Pain Management
- Medication Distribution
- Anesthetic Administration
- Call Triaging
- Foley Catheter Insertion and Removal
- ICD-9 Forms
- Women's Health Exams
- Case Conferences
- Patient Care Planning
- Insulin Medication Assistance
- or and ER Experience
- Managing Deadlines
- Disease Processes
- Trauma Recovery
- Team Coordination
- Care Plan Development
- Intakes and Discharges
- Neonatal ICU Procedures
- Emergency Procedures
- Feeding Pumps Understanding
- Patient Care Assessment
- Complex Problem-Solving
- Medical Consultation
- Patient Admission
- Sick Visitation Procedures
- Health and Wellness Expertise
- Long-Term Care
- Mental Health Care
- PICC Lines
- Addiction Counseling
- Administering Immunizations
- Hospice Philosophy Understanding
- Performing EKGs
- Family Education
- Diabetes and Nutrition Education
- Feeding Assistance
- Inpatient and Outpatient Care
- Setting Up Referrals
- Oxygen Saturation Standards
- Life-Sustaining Machines
- Urology
- Recruitment
- Evaluation
Licenses
RN-VA, NY, CA, OR, PA
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
RN Case Manager
Molina Healthcare
06.2021 - Current
Nurse Care Coordinator
Mount Rogers Community Services Board
07.2020 - 06.2021
Telephone Triage Registered Nurse
Positive Reinforcement Nursing
10.2018 - 07.2020
Correctional Registered Nurse
Mediko-Southwest VA Regional Jail
04.2017 - 03.2020
Home Care Nurse
E. M. Tucker
09.2014 - 10.2018
Nurse Manager
Johnston Memorial Hospital
08.2010 - 05.2014
Emergency Room Registered Nurse
Johnston Memorial Hospital
05.2005 - 08.2010
Associate of Science - Nursing
Virginia Highlands Community College
Bachelor of Arts - Organizational Management
Virginia Intermont College
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