Summary
Overview
Work History
Education
Skills
Timeline
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Sherry McCulley

Amherst,NY

Summary

Knowledgeable quality driven banker and administrative assistant with over 18+ years of experience in results-oriented positions with an extensive background in a variety of office administration duties. Successfully developed impersonal and communicative skills. I am an efficient performer with a proven track record of consistently exceeding goals. Dedicated team player with the ability to train, develop and coach colleagues to achieve peak levels of performance. My reputation for being an analytical thinker and proactive leader with superb customer service skills, has served as an asset to the banking industry.

Overview

20
20
years of professional experience

Work History

Consumer Compliance Analyst

M&T Bank
10.2021 - Current
  • Maintain a good working knowledge of the requirements of the Community Reinvestment Act (CRA) and the Home Mortgage Disclosure Act (HMDA) to assist in preparation and maintenance of the loan application registers (LAR).
  • Advises other departments with HMDA related issues.
  • Coordinates with various departments within M&T Bank to resolve inconsistencies in HMDA data while recommending changes as needed to ensure the accuracy of the data.
  • Assists with the development of training materials for business unit employees.
  • Prepare documentation and records for upcoming audits and inspections.
  • Identify issues, analyze information and provide solutions to problems.
  • Proven to be successful working within tight deadlines and fast-paced atmosphere

Banking Service Operations Assoc V

M&T Bank
12.2015 - 10.2021
  • Served as first point of contact support to Commercial Lending Operations (CLO) for all inquiries regarding pre-booking loans including how to directions, general questions and loan research through email and internal support line.
  • Cross trained and knowledgeable of all CLO groups, communicating in general terms.
  • Analyzed legal and bank documents for booking of new commercial loans on bank system - AFS.
  • Processed new bookings, modifications, and extensions onto AFS.
  • Provided prompt and knowledgeable service to business line internal clients.
  • Complied with strict deadlines to meet industry deadlines
  • Organized employee paperwork for onboarding

Commercial Teller/Teller Supervisor

M&T Bank
08.2004 - 12.2015
  • Accurately and efficiently process a variety of retail and commercial transactions, including deposits, withdrawals, loan payments, and check cashing.
  • Monitored branch operating cash, ATM and teller drawer limits and assisted with ATM and 24- hour deposit processing.
  • Promoted bank's products and services by consistently cross-selling to customers.
  • Researched and resolved customer issues on personal savings, checking and line of credit accounts.
  • Worked with branch management regarding new hire and employee related issues.
  • Held one on one coaching sessions monthly with tellers to provide constructive educational and positive feedback.
  • Resolved customer concerns efficiently to promote satisfaction and loyalty.
  • Communicated with customers via phone and email to respond to inquiries.
  • Restocked supplies and submitted purchase orders to maintain stock levels.

Education

High School Diploma -

Buffalo Traditional School
Buffalo, NY

Skills

  • Administrative and Clerical Support
  • Due Diligence
  • Team Leadership
  • Time Management
  • Self Motivated
  • Data Analysis
  • Research Proficiency

Timeline

Consumer Compliance Analyst

M&T Bank
10.2021 - Current

Banking Service Operations Assoc V

M&T Bank
12.2015 - 10.2021

Commercial Teller/Teller Supervisor

M&T Bank
08.2004 - 12.2015

High School Diploma -

Buffalo Traditional School

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Sherry McCulley