Sherry McIntyre
St. Catharines,ON
Summary
Efficient billing professional with 15 years of experience. Productive and diligent with passion for resolving discrepancies through attention to detail and creative problem-solving. Passionate about perpetuating company values through impeccable work ethic and drive.
Overview
16
16
years of professional experience
Work History
Attachment Support
Enbridge
01.2019 - Current
- Process gas main extension inquiries for customers with no direct access to gas
- Assist HVAC & builder community with completing gas application to attach to gas
- Provide builders, contractors and homeowners updates throughout the application process
- Monitor mailboxes for various incoming requests
- Communicate with builders and contractions to determine the stage of construction at site
- Schedule construction heat appointments for homes under construction
- Schedule final inspections as required prior to occupancy to ensure the equipment has been installed and is functioning in accordance with the standards outlined in the code to ensure safe operations
- Monitor and investigate addresses that have not scheduled final inspections and contact builders and/or homeowners to confirm occupancy and perform final inspections
- Process and monitor safety rejects to ensure violations have been cleared in compliance with all regulatory requirements
- Create, organize and update processes and training documents and train new staff
- Monitor incomplete work orders, investigate to determine errors and correct as needed
- Complete work orders and manually unlock accounts that are unable to bill
- Investigate found on meters and determine legitimacy of gas usage.
Back Office Billing
Accenture
03.2017 - 10.2019
- Review, analyze and resolve irregularities with customer accounts to ensure accurate billing
- Create and complete meter changes
- Create and complete various service orders
- Process and monitor Bill Protections
- Create and maintain procedure and training documents
- Oversee accounts related to group billing along with maintaining monthly statistics.
Customer Service Representative
Accenture
01.2009 - 03.2017
- Avoided delayed billing by analyzing and correcting errors found on individual accounts
- Explained reconnection process, calculated reconnection payments and scheduled reconnections for disconnected customers
- Developed a positive relationship with clients to ensure a positive experience while processing a variety of inquiries received by telephone and email
- Investigated inquiries regarding billing, payment and meter readings and completed the assigned tasks to resolve within the established guidelines.
Education
Travel and Tourism -
International Institute of Travel
06.2000
Skills
- Outstanding organizational, multitasking and problem solving skills
- Experience and knowledge in Word, Excel, Kubra, Maximo, GetConnected, SAP billing system, HP Quality Center and Service Now
- Ability to work independently and as a team member, be agile and prioritize workload
- Ability to work independently and collaborate as a part of a team
Timeline
Attachment Support
Enbridge
01.2019 - Current
Back Office Billing
Accenture
03.2017 - 10.2019
Customer Service Representative
Accenture
01.2009 - 03.2017
Travel and Tourism -
International Institute of Travel