Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant
Sherry McNaught

Sherry McNaught

Edmond,Ok

Summary

Professional Summary:

Highly ambitious Business Professional with background in sales, marketing and advertising. Expertise in market analysis, forecasting and client needs assessments Retail Store Manager with 20 years experience. Areas of expertise include, Store Management with strong emphasis in Sale goal achievement, Extraordinary talent in regards to Visual Presentation, and Team Building and Development. Human Resource Management including, Conducting interviews, and performing all recruiting functions in a professional manner. Successfully helping new employees adjust to company culture and feel valued in their new roles. Meticulous Office Coordinator skilled at using Outlook, Excel, Sitelink, and Smart Sheets to create exceptional communications, presentations and spreadsheets meeting diverse administrative needs. Dedicated to maximizing customer satisfaction and exceeding business objectives with organized approach and strong multitasking abilities.

Overview

29
29
years of professional experience

Work History

Office Coordinator- Multi Location

Morningstar Storage
Edmond, United States
09.2017 - Current
  • Oversaw accurate and efficient database management and digital file storage to support operational and recordkeeping requirements.
  • Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions.
  • Assisted with project planning by estimating labor, materials and schedule demands.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Organized team workload and prioritized tasks to streamline office functions in deadline-driven environment.
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
  • Oversaw technical, operational, clerical and customer service support in [Industry] office environment.
  • Increased team productivity by reorganizing office supplies and protocols.
  • Monitored vendor accounts and product updates to verify competitive pricing.
  • Managed office activities by maintaining communication between clients, tracking records and filing all documents.
  • Created and implemented secure filing systems for sensitive employee and client documents.
  • Reconciled account files and produced monthly reports to keep [Job title] informed about office operations.
  • Enhanced office staff customer relations strategies to improve interactions and reduce complaints.

Human Resources Assistant Manager

Charming Charlie
Edmond, Oklahoma, United States
04.2016 - 01.2017
  • Developed and facilitated all new-hire orientations.
  • Conducted employment verifications and investigations.
  • Built a comprehensive employee recruiting strategy.
  • Managed the employee rewards programs.
  • Conducted job analysis and job evaluations, resulting in quality job specifications.
  • Updated key human resource metrics, including turnover and terminations, using reporting tools on the HRMS database.
  • Shadowed employees to determine an accurate description of the duties and skills required for each position.
  • Developed and enforced company policy and procedures relating to all phases of human resources activity.
  • Daily Sales and Business Audit.
  • Directly communicated with Buyers and all Representatives to influenced positive comp results for department.

Store Manager

Brighton Collectibles
Oklahoma City, OK
09.2011 - 10.2015
  • Achieved [1.5 million in total store sales] by,training and developing store partners to reach their full selling potential.
  • Implemented marketing strategies which resulted in 12% growth of customer base.
  • 5 yrs partnered with Oklahoma Project Woman, and sold bracelets for donation from our store and gave 10% of the proceeds to the charity. Establishing OKC as top 5 in the country in sales.
  • 3 years partnered with Allied Arts to sell bracelets 1/2 of each sold generated $14,000 dollars over 3 yrs.
  • Developed new process for employee evaluation which resulted in marked performance improvements.
  • Daily Sales and Business Audit.
  • Weekly reviewing partner ranking reports and setting appropriate skill sets to train and excel partner performance.
  • Responsible for creative design for prominent visual position.
  • Execution of all visual and elevation of company image.
  • Performed initial client assessment and analysis to begin research process.
  • Researched and updated all required materials needed for firm and partners.
  • Supported Chief Operating Officer with daily operational functions.
  • Built a comprehensive employee recruiting strategy.
  • Daily Sales and Business Audit.

Assistant manager

Talbots
, Edmond ok
11.2002 - 09.2011
  • Extensive Management experience in Customer Service, Sales Management, Visual Presentation, Staff Building, Handling emergencies and accidents, writing performance appraisals, Sales and PayRoll Management, and Writing Business Plans.
  • Developed new process for employee evaluation which resulted in marked performance improvements.
  • Introduced Customer Service Management program to Oklahoma City store while directly partnering with District Manager.
  • Responsible for creative design for prominent Fashion Shows in Tulsa and Oklahoma City locations.
  • Managed the employee rewards programs.
  • Audited workplace, employee and management policies and procedures.
  • Shadowed employees to determine an accurate description of the duties and skills required for each position.
  • Department Visual Presentation Management .
  • Daily Sales and Business Audit.

Store Manager

Clinique
Oklahoma City, OK
11.1995 - 10.2002

  • Achieved 1st Time counter sales of over 1 mill. Annual sales.
  • Achieved personal sales of 16k per month and resulted in a year ranking of Pace Setter status.
  • Developed new process for employee evaluation which resulted in marked performance improvements. Invited by Dillard's to re-evaluate New Hire Training Program for entire district.
  • Initiated key partnerships which resulted in developing and implementing many different marketing strategies that increased weekly and quarterly comp. increase .
  • Developed new process for employee evaluation which resulted in marked performance improvements.
  • Responsible for creative design such as semi annual RSVP events, all other company driven events.
  • Directly communicated with Buyers and Company Representatives to influence positive comp performance for department.

Education

High School Diploma - General studies

Enid High School
Enid, OK

Business Technology

OT Autry Business School
Enid Ok

Business Communications

OCCC
Oklahoma City

Skills

  • Strong Office Clerical Skills
  • Project management
  • Budgeting and finance
  • Team liaison
  • Self-motivated
  • Strong verbal communication
  • Conflict resolution
  • Powerful negotiator
  • Back Room, Stock Room Management
  • Shipping and Receiving
  • Data management
  • Client assessment and analysis

Store management including:

Sales achievement and Customer Service, Visual Presentation, Recruiting, Hiring, Separating, Payroll Management, Handling Emergencies, and Writing and Executing Business Plans Excellent Interpersonal and Influencing skills

Timeline

Office Coordinator- Multi Location

Morningstar Storage
09.2017 - Current

Human Resources Assistant Manager

Charming Charlie
04.2016 - 01.2017

Store Manager

Brighton Collectibles
09.2011 - 10.2015

Assistant manager

Talbots
11.2002 - 09.2011

Store Manager

Clinique
11.1995 - 10.2002

High School Diploma - General studies

Enid High School

Business Technology

OT Autry Business School

Business Communications

OCCC

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