Sherry M. Dunn

• Train and support 100's of Ophthalmologist's and their staff on the technology, functionality and clinical use of the Intralase Femtosecond Laser, Visx Excimer Laser, Abberometer equipment (Wavescan and iDesign), and Catalys Laser
• Train and mentor new Clinical Application Specialists
• Champion Award in 2022
• Promoted to Senior in 2024
• Managed a team of highly skilled Application Support Managers to be an internal resource for customers and support field-based Application Support Managers (2008-2010)
• Developed and wrote the first Standard Operating Procedures for the Intralase Platform regarding the Application Support Managers (2003-2005)
• Trained in ISO compliance and used this skill to write Standard Operating Procedures and to self-audit and maintain training records for the Application Support team (2003-2005)
• Provided Business Development Support to customers (2005-2006)
• Worked on a project with R & D to create our pig eye holder used for wetlabs
• Extensive experience managing a territory, traveling domestically and globally, working with various cultures, interpreters and international distributors
• Continue to sharpen skills by attending leadership courses, such as '7 Habits of Highly Effective People', 'Organization for the Overwhelmed', 'Effective Communication Styles' and more
• Participate on various projects to develop our products and provide educational training tools for surgeons and their staff, such as: Human Factor Testing (2014), Trouble Shooting resource ppt for the Intralase (2017)
• Seek sales opportunities/leads and communicate them to the appropriate Sales Manager
• Strong interpersonal, organizational, and technical skills

• Provided certification training to 100's of Ophthalmology technicians on the Visx Star Excimer Laser and Wavescan Abberometer
• Support annual Trade Shows (AAO and ASCRS), providing equipment demonstrations
• Strong communication, organizational, and technical skills

• Operate the Visx laser during refractive Lasik and PRK cases
• Scrub technician, assisting in passing of instruments during surgery
• Provide skills such as refracting, operating diagnostic equipment & scribe for the doctor
• Co-chair for company's event planning (100+ employees/spouse)
• Planned successful offsite Christmas parties and employee appreciation events

Business vault teller, handling high dollar transactions

New accounts manager, selling and opening new member accounts