Sherry Mest
Bethlehem,PA
Work Preference
Summary
Results-driven Supervisor with experience steering and directing all aspects of operations. Practiced in orchestrating multiple projects with competing priorities involving process improvements, safety initiatives and quality control. Recognized and commended for collaborating with upper management to achieve organizational objectives.
Overview
16
16
years of professional experience
Work History
Owner
Sherry' Travel
Bethlehem, Pennsylvania
12.2024 - Current
- Booked cruises and vacations for families, couples, and solo travelers.
- Provided trip and resort quotes to clients.
- Located optimal deals on flights and car rentals.
- Assisted clients in selecting ideal travel options based on preferences.
Supervisor
Lanta
Bethlehem, PA
10.2023 - Current
- Answering incoming calls
- Take payments on bills
- Email customer
- Monthly reviews
- Take supervisor calls
- Reach out to dispatch
- Communicate in Teams
- Write-ups for attendance
- Training new associates
- Interview and paperwork for new hires
- Trained new employees on company policies, job duties, and performance expectations.
- Coordinated with other department supervisors to ensure smooth workflow and project alignment.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
- Led weekly team meetings to discuss progress, address issues, and plan future actions.
- Conducted regular performance evaluations, providing constructive feedback and setting individual goals.
Supervisor
GFL Environmental
Allentown, PA
08.2021 - 03.2024
- Answering incoming calls
- Take payments on bills
- Email customer
- Monthly reviews
- Start up and cancel service
- Take supervisor calls
- Reach out to dispatch
- Communicate in Teams
- Adjustment and refunds
- Write-ups for attendance
- Training new associates
- Interview and paper work for new hires
Senior Agent
iQor
Bethlehem, PA
02.2018 - 07.2021
- Answer incoming callings and reply to emails.
- Create cases for tech support.
- Support floor when agents need help
- Took supervisor calls
- Schedule agents start times, break and lunches
- Chat
- QA reviews
Office Manager
Lazerspot, Inc
Allentown, PA
06.2016 - 12.2017
- Assisted with payroll and billing using ADP System.
- Conducted interviews for new hire.
- Emailed schedule for all work sites.
- Completed fling in a timely manager.
- On call
- Termination
- Email client
Warehouse Coordinator
Allen Distribution
Allentown, PA
05.2014 - 06.2016
- Printed out and closed all work orders.
- Kept count of all inventory and saved data in excel spreadsheet.
- Emailed and faxed customers and dispatchers.
- Verified driver information and assisted with RMA return orders.
- New hires
- Terminations
Med Tech/Caregiver
Atria bethlehem
Bethlehem, PA
03.2013 - 06.2015
- Administers medication
- Documents vital signs including blood pressure, temperature respiration and weight checks and other pertinent information in the resident's electronic health record.
- Updated MARS at the end of each month
Customer Service Representative
Arrow Master Pools
Center Valley, PA
04.2012 - 05.2014
- Answered incoming calls, inventory, work orders and all data in excel.
- Processed order that were requested by customers.
- Make work orders when customer merchandise was damaged.
Senior Agent
Sychronoss Technology
Bethlehem, PA
09.2009 - 08.2012
- Answered incoming and placed outbound calls.
- Processed worked orders for customer.
- Assisted in live coaching to agents in order to reach monthly goals.
- Provided daily reports at the end of shift.
- Assisted in write ups and termination.
Education
Associate of Applied Science - Criminal Justice
Bryant & Stratton College
NY06-2027
Skills
- Schedule development
- Staff discipline
- Relationship building
- Inventory oversight
- Goal oriented
- Staff development
Accomplishments
- Dean's list 3.9 GPA
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The person who says it cannot be done should not interrupt the person who is doing it.
Chinese proverb
Timeline
Owner
Sherry' Travel
12.2024 - Current
Supervisor
Lanta
10.2023 - Current
Supervisor
GFL Environmental
08.2021 - 03.2024
Senior Agent
iQor
02.2018 - 07.2021
Office Manager
Lazerspot, Inc
06.2016 - 12.2017
Warehouse Coordinator
Allen Distribution
05.2014 - 06.2016
Med Tech/Caregiver
Atria bethlehem
03.2013 - 06.2015
Customer Service Representative
Arrow Master Pools
04.2012 - 05.2014
Senior Agent
Sychronoss Technology
09.2009 - 08.2012
Associate of Applied Science - Criminal Justice
Bryant & Stratton College