Sherry Millerd
Lake Placid,FL
Summary
Dedicated professional with extensive experience in residential cleaning and customer service, notably at Sally Beauty Supply. Renowned for reliability and deep cleaning expertise, I consistently enhance client satisfaction through meticulous attention to detail and strong relationship-building skills, leading to high customer retention and referrals.
Experienced with residential cleaning, ensuring homes are spotless and welcoming. Utilizes effective cleaning techniques and products to maintain high hygiene standards. Knowledge of client preferences and ability to meet diverse cleaning needs.
Overview
2025
2025
years of professional experience
Work History
Residential House Cleaner
Independent Contractor
01.2021 - 06.2024
- Cleaned and sanitized bathrooms, hallways, bedrooms, living rooms and kitchens.
- Developed strong relationships with clients, earning trust through reliability and attention to detail.
- Enhanced client satisfaction by consistently providing thorough and efficient cleaning services.
- Established a reputation for punctuality, professionalism, and dependability that contributed to high levels of client satisfaction and repeat business.
- Maintained a high level of cleanliness in clients'' homes, resulting in increased customer retention and referrals.
- Provided excellent house cleaning and maid services to clients.
- Maintained clean and orderly environment and kept cleaning equipment in excellent condition.
Stay at Home Wife
Myself
09.2016 - 01.2021
- Self-motivated, with a strong sense of personal responsibility.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
Sales Associate,Assistant Manager,Manager
Sally Beauty Supply
07.2000 - 09.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Collaborated with team members to achieve monthly sales targets.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Managed inventory to ensure product availability, contributing to uptick in sales.
- Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
Beautician
Janie's Beauty Shop
2/20/89 - 06.1996
- Maintained a clean, hygienic work environment to ensure client safety and comfort throughout treatments.
- Enhanced client satisfaction by providing personalized beauty consultations and recommending suitable treatments.
- Built a loyal clientele through excellent communication skills and attention to detail in all beauty services provided.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
Salon Manager
Daisy Do Right
1/2/90 - 01.1992
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
- Managed cash flow, business transactions, banking, and accounting processes.
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
Education
Associate of Arts - Cosmetology
Continental School of Beauty
Henrietta, NY02-1989
Skills
- Deep cleaning,cleaning out and organizing cupboards and closets
- Reliability and punctuality
- Flexible scheduling
- Housekeeping,vacuuming,mopping,and dusting
Languages
English
Timeline
Residential House Cleaner
Independent Contractor
01.2021 - 06.2024
Stay at Home Wife
Myself
09.2016 - 01.2021
Sales Associate,Assistant Manager,Manager
Sally Beauty Supply
07.2000 - 09.2016
Beautician
Janie's Beauty Shop
2/20/89 - 06.1996
Salon Manager
Daisy Do Right
1/2/90 - 01.1992
Associate of Arts - Cosmetology
Continental School of Beauty
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