Sherry Moon
Rockford,IL
Summary
Results-driven professional with expertise in inventory management and process improvement. Proven ability to enhance operational efficiency and maintain high quality standards.
Overview
22
22
years of professional experience
Work History
Process Assistant
Amazon
Beloit, Wisconsin
08.2020 - Current
- Led and developed a team of associates to meet productivity, quality, and safety targets.
- Supervised daily inventory control and quality assurance operations to maintain compliance with Amazon standards.
- Monitored cycle counts, bin audits, quality audits, and root cause investigations to ensure accuracy.
- Analyzed inventory discrepancies and collaborated with operations teams to implement corrective actions.
- Tracked key performance indicators (KPIs) and prepared reports that highlighted areas for improvement in productivity, accuracy, and process efficiency.
- Coordinated staffing assignments and workflow to meet daily operational goals while maintaining high quality standards.
- Conducted associate training, performance coaching, and feedback sessions to improve individual and team performance.
- Ensured compliance with Amazon policies, safety procedures, and standard operating procedures.
- Identified process improvements through data analysis and Lean methodologies, leading to reduced defects and enhanced inventory accuracy.
- Supported leadership with shift planning, labor allocation, escalations, and cross-functional communication to maintain operational excellence.
- Resolved operational and inventory issues by collaborating with cross-functional teams, coordinating labor allocations and scheduling audits to ensure resources met daily operational goals with maintained inventory accuracy.
Document Processor
Data Dimensions
Janesville, Wisconsin
11.2017 - 08.2020
- Reviewed, sorted and scanned documents into digital format.
- Verified accuracy of data entry and ensured that all required fields were completed properly.
- Assisted in developing best practices for improved document handling workflows.
- Maintained a secure filing system for confidential information.
Customer Service Representative
Walmart
Janesville, Wisconsin
08.2016 - 11.2017
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Resolved customer complaints efficiently and maintained satisfaction levels.
- Assisted customers with product inquiries and provided accurate information.
- Processed transactions using point-of-sale systems and ensured smooth operations.
- Collaborated with team members to maintain a clean and organized store environment.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Asset Protection Associate/Shipping and Receiving Clerk
Walmart Distribution Center
Tomah, Wisconsin
03.2004 - 06.2014
- Maintained safety and security of premises, visitors and employees.
- Conducted regular inventory audits to ensure asset accuracy and security.
- Reported suspicious activities to management for further investigation.
- Maintained detailed logs of security incidents for record-keeping purposes.
- Responded promptly to alarms and security breaches within the facility.
- Participated in weekly meetings with management teams to discuss loss prevention topics.
- Established relationships with local law enforcement agencies.
- Maintained confidentiality of sensitive information.
- Processed incoming shipments and verified contents against packing lists.
- Maintained accurate records of all goods received and distributed in the warehouse.
- Shipped and received Truck loads going in and out of the warehouse.
- Assisted in training new staff on safety protocols and operational procedures.
- Conducted audits on fire safety systems to ensure compliance with regulations.
- Audits on fire system
Education
High School
Hononegah
Rockton, IL06-1993
Skills
- Quality assurance
- Inventory control
- Performance tracking
- Data analysis
- Lean methodologies
- Workflow optimization
- Operational efficiency
Timeline
Process Assistant
Amazon
08.2020 - Current
Document Processor
Data Dimensions
11.2017 - 08.2020
Customer Service Representative
Walmart
08.2016 - 11.2017
Asset Protection Associate/Shipping and Receiving Clerk
Walmart Distribution Center
03.2004 - 06.2014
High School
Hononegah