Sherry Morito
Customer Service Manager
Brooksville,FL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated Logistics Manager contributing solutions to performance issues and high freight costs. Knowledgeable in new employee training and safety procedures. Offers a successful career history comprising more than [Number] years. Decisive Logistics Manager with talent for negotiating and implementing cost-saving measures while maintaining quality. Adapts quickly to changing needs of fast-paced and growing organizations.
Overview
16
16
years of professional experience
Work History
Transportation Manager
Sherland Transport
WEEKI WACHEE, United States
06.2017 - Current
- Prepared and updated employees' daily work schedules and resolved delivery problems.
- Directed activities of staff performing repairs and maintenance to equipment, vehicles and facilities.
- Conducted research to address shipping errors and packaging mistakes.
- Developed criteria, application instructions, procedural manuals and contracts for federal and state public transportation programs.
- Communicated with customer service and sales teams to improve productivity and service ratings.
- Researched distance, traffic patterns and other aspects to determine cost-effective and productive routes for deliveries.
Customer Service Manager
Bed Bath & Beyond
Brooksville, FL
01.2011 - 11.2017
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Monitored customer service operations to assess agent performance and provide feedback.
Front End Supervisor
Lowe's
Brooksville, United States
11.2005 - 11.2009
- Trained team members in successful strategies to meet operational and sales targets.
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
- Compiled and maintained monetary and non-monetary reports and records with [Software] and [Software].
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Education
GED -
Pasco Hernando State College
Spring Hill, FL 05.2001 -
Skills
Cost control and tracking
Timeline
Transportation Manager
Sherland Transport
06.2017 - Current
Customer Service Manager
Bed Bath & Beyond
01.2011 - 11.2017
Front End Supervisor
Lowe's
11.2005 - 11.2009
GED -
Pasco Hernando State College
05.2001 -