Summary
Overview
Work History
Education
Skills
Timeline
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Sherry Morman

Detroit,MI

Summary

Dynamic housekeeping leader with a proven track record at Emory Conference Center, enhancing guest service and team performance. Expert in budgeting and staff training, I successfully reduced turnover rates and improved cleanliness scores through effective management and mentorship. Committed to fostering a collaborative environment that drives operational excellence and employee engagement.

Experienced with managing housekeeping departments to maintain high standards of cleanliness and service. Utilizes effective team management and process optimization to enhance operational efficiency. Knowledge of quality assurance and guest satisfaction to drive continuous improvement.

Overview

9
9
years of professional experience

Work History

Director of Housekeeping

Emory Conference Center
11.2017 - 04.2025
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
  • Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
  • Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
  • Reduced employee turnover rate by fostering a positive work environment and providing opportunities for professional growth.
  • Implemented regular performance evaluations for staff members, identifying areas for improvement and providing constructive feedback for personal development.
  • Developed strong working relationships with vendors, negotiating favorable terms for supply contracts and service agreements.
  • Coordinated scheduling and staffing to accommodate fluctuating occupancy rates, maximizing efficiency and minimizing labor costs.
  • Successfully addressed guest concerns regarding housekeeping matters in a timely manner, leading to increased repeat business.

Housekeeping Manager

Emory Conference Center
09.2016 - 11.2017
  • Worked with front desk to respond promptly to all guest requests.
  • Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
  • Communicated repair needs to maintenance staff.
  • Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
  • Managed staff of 20 housekeepers.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Investigated customer complaints promptly, seeking timely resolutions to maintain positive guest experiences throughout their stay at the hotel.
  • Improved overall cleanliness scores with thorough inspections and prompt corrective actions as needed.
  • Completed schedules, shift reports, and other business documentation.
  • Managed labor costs effectively by monitoring staffing needs based on occupancy levels and adjusting schedules accordingly to maximize efficiency without compromising service quality.
  • Evaluated employee performance and developed improvement plans.
  • Placed orders for housekeeping supplies and guest toiletries.

Education

GED -

Northern High
Detroit, MI

Skills

  • Guest service
  • Staff management
  • Task delegation
  • Scheduling
  • Operations
  • Supplies inventory
  • Budgeting expertise
  • Staff meetings
  • Housekeeping standards
  • Budgets
  • Staff training and development
  • Teamwork

Timeline

Director of Housekeeping

Emory Conference Center
11.2017 - 04.2025

Housekeeping Manager

Emory Conference Center
09.2016 - 11.2017

GED -

Northern High

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Sherry Morman