Sherry Morrison
Spanish Fort,Alabama
Summary
Detail-oriented Examiner with 5.5 years of experience. Strong command of conflict resolution and negotiation combined with excellent reporting and research skills. Thorough understanding of claims process and policy of large loss and escalated claims.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Property Desk Adjuster
Pilot Catastrophe Services
09.2017 - Current
- Carefully reviewed claim information to verify accuracy and avert fraudulent claims.
- Prepared sketch of the floor plan and roofline and entered data into Xactimate Software floor plan and roofline sketch to develop line-by-line item costs of damages.
- Prepared comprehensive reports to negotiate the purchase price and repair of properties.
- Coordinated and managed field investigations, outside engineers, contractors, and cause and origin experts.
- Developed and maintained working relationships with independent adjusters and contractors to assist in prompt claims handling.
- Investigated claims by reviewing policy contracts to determine claim coverage based on the cause and facts of the loss.
- Examined claims forms and other records to determine insurance coverage.
- Assisted homeowners by coordinating vendor services, emergency repair, cleaning, and contractors.
- Used Xactimate Software to compile estimates for personal property and structural damage.
- Managed a team of up to 12 adjusters,
- Led teams of special Large Loss claims for a special project
- Trained team members in policy and procedures
Insurance Auditor (Independent)
Langer And Associates
04.2018 - 05.2019
- Interviewed claimants and witnesses to gather factual information.
- Inspected payroll, and POLs for accurate accounting of General Liability and Worker's Compensation amounts
- Regional travel throughout Florida to conduct onsite audits
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Analyzed information gathered by investigation and report findings and recommendations.
- Visited customer locations to evaluate income and number of employees and reconcile POL information to determine if policies were overpaid or under paid.
- Synthesized data into comprehensive quarterly written reports for management.
Director of Transportation Safety and Personnel
Wright Transportation Inc.
06.2014 - 06.2018
- Responded swiftly to security incidents and effectively resolved security issues and transportation accidents.
- Kept team compliant with security protocols and appearance standards.
- Managed security policies and procedures to promote the safety and security of personnel and assets.
- Planned, scheduled and assigned 150 driver routes and workloads.
- Investigated and reported accidents involving transportation vehicles and coordinated accident claims with law enforcement and public transportation bureaus.
- Hired and promoted 80 personnel within the transportation department to maintain adequate coverage and top talent.
- Developed and implemented initial and refresher safety training programs for department employees with focus on OSHA requirements.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Organized records of vehicles, schedules and completed orders.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Created and enforced detailed organization processes to increase quality and service standards.
- Secured and arranged insurance coverage for 150 transportation vehicles.
- Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies, and plans.
- Created and managed the budget for the transportation department to cover expenses related to equipment, maintenance, personnel, and vehicles.
Education
High School Diploma -
Ben C Rain High School
Cosmetology Degree -
Charles Academy of Beauty
Mobile AlNo Degree -
University of South Alabama
Mobile, ALSkills
- Workers' Compensation Claims
- Onsite Evaluation
- Onsite Visits
- Microsoft PowerPoint
- Property Adjusting
- Customer Service Expertise
- Interior Water Damage Repair
- Building Construction Knowledge
- Financial Statements
- Customer Satisfaction
- Microsoft Excel
- Property Claims
Accomplishments
- Supervised team of 12 adjusting staff members.
- NFIP Certification
Certification
- NFIP, Pilot Catastrophe - 4 years
Timeline
Insurance Auditor (Independent)
Langer And Associates
04.2018 - 05.2019
Property Desk Adjuster
Pilot Catastrophe Services
09.2017 - Current
Director of Transportation Safety and Personnel
Wright Transportation Inc.
06.2014 - 06.2018
High School Diploma -
Ben C Rain High School
Cosmetology Degree -
Charles Academy of Beauty
No Degree -
University of South Alabama
- NFIP, Pilot Catastrophe - 4 years
Similar Profiles
Samantha WoodsSamantha Woods
Claims Adjuster at Pilot Catastrophe ServicesClaims Adjuster at Pilot Catastrophe Services
Patrick OgedengbePatrick Ogedengbe
Property Claims Reviewer at Pilot Catastrophe ServicesProperty Claims Reviewer at Pilot Catastrophe Services
Isaiah CasarezIsaiah Casarez
Auto Claims Adjuster at Pilot Catastrophe ServicesAuto Claims Adjuster at Pilot Catastrophe Services