Sherry O’Mara
Laconia ,NH
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Attentive to detail with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance, bringing top-notch multitasking and organizational skills. Possesses strong communication and management skills, and committed to inspiring community service.
Overview
16
16
years of professional experience
Work History
Program Manager
Lakes Region Community Services
03.2009 - Current
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Contributed to team discussions and case management meetings actively, sharing insights with team members to optimize client support strategies.
- Assisted clients in developing and setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Contributed to the continuous improvement of service delivery by participating in agency initiatives, providing feedback, and implementing best practice strategies.
- Ensured client safety and well-being through thorough monitoring, documentation, and reporting of incidents and progress.
- Managed caseloads efficiently while maintaining accurate records in compliance with state regulations and agency policies.
- Addressed behavioral challenges proactively by implementing positive behavior supports and collaborating with behavioral specialists.
- Assisted in staffing decisions including selection, hiring, training, scheduling, and mentoring new team members to ensure quality care provision.
- Provided leadership, guidance and support to staff. Served as a role model for staff in demonstrating compassionate care practices that prioritize respect for each individual''s dignity and rights.
- Developed weekly staffing schedules to coordinate support services for clients enabling access to various community activities while promoting inclusion opportunities.
- Developed and maintained a constructive partnership with external agencies to support clients' involvement in employment, recreational, educational, and vocational programs.
Education
Business Arts -
Axia College of University of Phoenix
Skills
- Detail Oriented
- Team leadership and direction
- MS Office Applications
- Critical Thinking and Problem Solving
- Interpersonal Skills
- Scheduling and Planning
- Troubleshooting and problem resolution
- Time Management and Organization Skills
- Multitasking
- Effective Communication
- Training and mentoring
- Employee Supervision and Development
- Client Advocacy
- Community Integration
Accomplishments
Recipient of the 2024 Missions Award
Timeline
Program Manager
Lakes Region Community Services
03.2009 - Current
Business Arts -
Axia College of University of Phoenix
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