Sherry Orte
CLINTON,IA
Summary
Quality assurance professional prepared for impactful contributions in quality management. Proven track record in identifying and resolving quality issues, ensuring compliance with industry standards, and enhancing process efficiency. Strong focus on team collaboration, flexibility, and achieving measurable results. Skilled in quality auditing, root cause analysis, and continuous improvement initiatives. Reliable and adaptable to evolving project needs.
Overview
25
25
years of professional experience
Work History
Training and Quality Assurance Coordinator
SC Contact Center, Inc.
06.2017 - Current
- Evaluated accuracy of existing quality assurance measurement techniques, implementing improvements to increase efficacy and reduce errors.
- Conducted regular compliance audits to identify areas of improvement, leading to increased customer satisfaction levels.
- Improved Training quality by implementing evaluation processes and protocols.
- Ensured compliance with industry standards and regulatory guidelines for quality management systems.
- Enhanced overall efficiency of the quality assurance process by streamlining workflows and documentation.
Training and Quality Assurance Coordinator
DM Service, Inc.
10.2011 - 06.2017
- Improved product quality by implementing rigorous testing processes and protocols.
- Optimized resource allocation by prioritizing critical tasks in the quality assurance process, ensuring timely completion of projects.
- Developed comprehensive reports on quality metrics, enabling management to make informed decisions on production strategies.
- Participated in supplier evaluations alongside procurement teams, identifying high-quality vendors who met strict criteria for performance consistency and reliability over time.
- Implemented effective training programs for team members, fostering a culture of continuous improvement within the department.
- Reduced defects in manufactured products through thorough inspection and evaluation procedures.
- Facilitated open communication channels between departments for sharing best practices related to quality assurance methodologies, driving organizational success as a whole.
- Championed a culture of proactive problem-solving by fostering open dialogue among team members regarding potential quality risks or concerns during product development.
- Managed corrective action plans for identified non-conformances, ensuring rapid resolution while maintaining a focus on root cause analysis for long-term prevention measures.
- Assisted with quality control audits.
- Developed educational materials used to train staff on QA standards.
- Analyzed quality and performance data to support operational decision-making.
- Applied coaching techniques and tools to support managers and team members in improving performance.
- Assured consistent quality of production by implementing and enforcing automated practice systems.
- Conducted regular audits to identify areas of improvement, leading to increased customer satisfaction levels.
- Ensured compliance with industry standards and regulatory guidelines for quality management systems.
- Facilitated open communication channels between departments for sharing best practices related to quality assurance methodologies, driving organizational success as a whole.
Collector Agent
DM Services, Inc.
02.2001 - 10.2011
- Conducted comprehensive credit analysis on debtor profiles to assess risk levels and guide subsequent collection actions.
- Increased recovery rates by conducting thorough account research and identifying potential sources of repayment.
- Leveraged strong communication skills to build rapport with customers, facilitating successful negotiations and payment arrangements.
- Exceeded performance targets consistently through diligent work ethic, excellent negotiation skills, and strong attention to detail.
Credit Specialist
DM Services, Inc.
11.2000 - 02.2001
- Increased customer satisfaction, resolving disputes and offering payment solutions tailored to individual needs.
- Maintained accurate documentation of all credit-related activities, ensuring compliance with company policies and industry regulations.
- Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
- Reduced risk exposure by conducting thorough credit analyses for new and existing clients.
Education
Cosmetology Licence - Cosmetology
Professional Academy of Science And Beauty
Clinton, IA06.1987
High School Diploma -
Clinton High School
Clinton, IA06.1986
Skills
- Customer focus and satisfaction
- Audit compliance
- Relationship building and customer service
- Training and development
- Effective multitasking
- Interpersonal communication
- Strong work ethic
- Team collaboration and building
- Employee supervision and training
- Performance monitoring
- Employee supervision and training
- Performance monitoring
- Problem-solving skills
- Reliability and adaptability
Timeline
Training and Quality Assurance Coordinator
SC Contact Center, Inc.
06.2017 - Current
Training and Quality Assurance Coordinator
DM Service, Inc.
10.2011 - 06.2017
Collector Agent
DM Services, Inc.
02.2001 - 10.2011
Credit Specialist
DM Services, Inc.
11.2000 - 02.2001
Cosmetology Licence - Cosmetology
Professional Academy of Science And Beauty
High School Diploma -
Clinton High School
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