Sherry Owens
Zephyrhills,FL
Summary
Industry professional with experience in residential, commercial and business purpose lending, leadership and post-close support functions. Seeking a company who can utilize my in-depth and transferable knowledge and experience.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Mortgage Broker
Sherry Owens Mortgage L.L.C.
Tampa , FL
05.2021 - Current
- Lead and trained new loan officers and processors to reach their highest potential
- Guided borrowers through loan options, rates, and closing requirements to ensure informed decision-making.
- Created SOP's and training materials for newly hired employees
- Excellent in managing multiple LOS systems and platforms
- Coordinated with lenders, title teams, and real estate agents to facilitate smooth loan progress.
- Review loan applications, disclosures, and supporting paperwork to ensure they are in compliance with lending rules.
- Reviewed credit reports, income records, and asset documents for complete mortgage files.
- Oversaw daily tasks and tracked progress to consistently meet closing deadlines.
- Reviewed files for accuracy and adherence to required standards. for timely and accurate compliance and reporting to the State of Florida.
- Manage the entire loan team and all third-party vendor documents and timelines.
Sales Manager
Churchill Mortgage
Tampa , FL
03.2024 - 11.2024
- Led mortgage sales teams across Churchill Mortgage branch operations.
- Managed client conversations through application, disclosure, and closing stages.
- Trained loan officers on purchase, refinance, and customer follow-up processes.
- Coached staff on mortgage products, guidelines, and referral relationships.
- Reviewed pipelines to prioritize borrower files and sales activity.
- Monitored CRM records for lead tracking and sales communication.
Analyst II Repurchase Support
Fifth Third Bank MOC
Cincinnati
04.2012 - 11.2014
- Analyzed banking transactions and resolved exceptions for Fifth Third Bank MOC.
- Lead a team of 5 in developing systems to increase speed and efficiency
- Successfully reduced the NAQ rate from 17% to below 5% saving FTB millions of dollars
- Reviewed account records and verified data accuracy across MOC systems.
- Prepared operational reports for Fifth Third Bank MOC leadership.
- Monitored workflow queues and prioritized analyst requests from GSE's and MI Companies
- Investigated discrepancies in loan documentation.
- Applied bank policies to support compliance and risk controls.
- Documented case updates and maintained detailed records for repurchase reviews.
- Implemented strategies for automating organizational processes.
- Collaborated with cross-functional teams on projects related to analytics initiatives.
- Coordinated with Off-Shore teams to meet deadlines
- Maintained positive working relationship with fellow staff and management.
- Oversaw quality control to identify inconsistencies and malfunctions.
Education
Banking And Finance
Sinclair Community College
Dayton, OHMortgage Origination 25+ Years
Ohio And Florida Skills
- 25 years business development and operations
- 25 years superior customer service related to mortgage origination and post-closing
- Knowledgeable of mortgage servicing
- White glove customer service experience and training
- High Level expertise in residential, commercial and business purpose lending including Non-QM
- Experienced in post close, repurchase prevention support and analytics
- 7 years team management
- 4 years working with offshore channels
- Strong knowledge of CFPB and regulatory requirements
- Proven success driving process improvements leading team to lower NAQ Rate
- Research Driven
- Experience utilizing data-driven performance measures
- Proficient Client Relationship Management
- Strong skills in MS Word, Excel, PowerPoint, Adobe Pro and Outlook 365
- Excellent training, coaching, talent selection and performance management
- Positive leadership skills fostering high level employee engagement
- Team collaboration and consulting work style
- Problem solving and analytical skills
- Detail oriented with precision data review
- Ethical business standards with strong business acumen
- Efficient time management and deadline focused
- Superior evaluation of assignment needs assessment and confidentiality
- Decision making aptitude with a detail-oriented approach
Certification
- Company NMLS License
- Individual NMLS License
Timeline
Sales Manager
Churchill Mortgage
03.2024 - 11.2024
Mortgage Broker
Sherry Owens Mortgage L.L.C.
05.2021 - Current
Analyst II Repurchase Support
Fifth Third Bank MOC
04.2012 - 11.2014
Banking And Finance
Sinclair Community College
Mortgage Origination 25+ Years