Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Affiliations
Timeline
Generic

Sherry Parker

Metairie,LA

Summary

Hardworking, with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.

Overview

25
25
years of professional experience
1
1
Certification

Work History

FOH Cashier / Catering Production

Jason's Deli
Metairie, LA
08.2014 - 06.2024
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Used suggestive selling techniques to promote add-on sales.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Helped with purchases and signed customers up for rewards program.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Prepared dishes for catering events or during high-volume shifts.
  • Assisted caterers with food distribution by organizing food products and plating items.
  • Prepared variety of foods according to exact instructions and recipe specifications.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Cut or sliced meat, poultry and seafood to prepare for cooking.
  • Prepared meats, vegetables or desserts according to orders or instructions.
  • Washed, peeled and cut fruits and vegetables to prepare for cooking or serving.

Server

Acme Oyster House
Metairie, LA
08.2014 - 07.2018
  • Presented menus to patrons to answer questions about offered items and make suitable recommendations.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Addressed complaints to kitchen staff and served replacement items.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Provided exceptional service to high volume of daily customers.
  • Recorded meal selections and transactions in microsystem to deliver prompt service.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Trained new employees to perform duties.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Informed customers of daily specials and signature menu items.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Stocked service areas with supplies during slow periods.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Presented menus and answered questions regarding items.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Filled condiments and napkin containers during slack periods.
  • Explained menu items, describing ingredients and cooking methods upon request.

Education

St. James Major High
New Orleans, LA

Skills

  • Cash Register Operation
  • POS Systems
  • Payment Collection
  • Order Taking
  • Product Knowledge
  • Liquor regulations and compliance
  • Loyalty Program Promotion
  • Time management skills
  • Customer service excellence
  • Inventory Management
  • Cleaning and sanitizing
  • Stocking and replenishing
  • Order Verification
  • Product Recommendations
  • Drawer balancing

Certification

  • Responsible Vendors License
  • April 2024 to April 2028

Accomplishments

  • Employee of the month January 2022
  • Employee of the month September 2022
  • Employee of the month February 2023
  • Employee of the month January 2024

Affiliations

  • Taekwondo

Timeline

FOH Cashier / Catering Production

Jason's Deli
08.2014 - 06.2024

Server

Acme Oyster House
08.2014 - 07.2018

St. James Major High

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Sherry Parker