Summary
Overview
Work History
Education
Skills
Timeline
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Sherry Payne

San Angelo,Texas

Summary

Versatile and results-oriented professional with a proven track record at Eddie King and Yellow Butterfly Cleaning. Excelled in enhancing operational efficiency and customer satisfaction through exceptional organizational and communication skills. Expert in documentation, leveraging technology like Quick Book Pro for seamless operations. Demonstrated ability to foster client relationships and resolve complaints, ensuring loyalty and repeat business.

Overview

16
16
years of professional experience

Work History

Live-In Caregiver

Eddie King
11.2015 - 12.2024
  • Supported clients in maintaining independence by assisting with daily activities such as personal grooming, mobility, and meal preparation.
  • Facilitated open communication between client families and healthcare providers regarding updates on client progress or changes in care.
  • Assisted with daily living activities, running errands, and household chores.
  • Transported clients to and from medical appointments with safety and efficiency.

Cleaning Supervisor (owner)

Yellow Butterfly Cleaning
06.2009 - 10.2015
  • Improved overall cleanliness and sanitation standards by implementing effective cleaning procedures and protocols.
  • Managed inventory of cleaning supplies and equipment, reducing waste and controlling costs through proper allocation.
  • Developed customized cleaning schedules tailored to client needs, ensuring timely completion and customer satisfaction.
  • Maintained detailed records of completed tasks to track progress towards established goals and ensure compliance with client expectations.
  • Completed schedules, shift reports, and other business documentation.
  • Maintained required records of work hours, budgets and payrolls.
  • Addressed customer feedback and complaints to maximize satisfaction.
  • Managed day-to-day business operations.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Sales Associate

Engel's Farm
05.2009 - 08.2015
  • Built relationships with customers to encourage repeat business.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.

Education

Dental Assistant - Dental Assistant

TSTC
Waco, TX

Skills

  • Documentation and recordkeeping
  • Laptop, Computer operation, Quick Book Pro, Spreadsheets, Word , Integrasoft, Goldmine
  • Filing and data archiving
  • Schedule maintenance
  • Exceptional customer service
  • Multitasking
  • Organizational skills
  • Effective communication

Timeline

Live-In Caregiver

Eddie King
11.2015 - 12.2024

Cleaning Supervisor (owner)

Yellow Butterfly Cleaning
06.2009 - 10.2015

Sales Associate

Engel's Farm
05.2009 - 08.2015

Dental Assistant - Dental Assistant

TSTC

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Sherry Payne