Sherry Pendred
Receptionist
Pittsburgh,PA
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
29
29
years of professional experience
Work History
Receptionist
UPMC Heritage Place
06.1995 - Current
- Assisted in the onboarding of new employees by preparing orientation materials and providing guidance on company policies.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
- Compiled information from files and research to satisfy information requests.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Assisted with medical coding and billing tasks.
- Transcribed phone messages and relayed to appropriate personnel.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Performed various administrative tasks by filing, copying and faxing documents.
- Improved office efficiency by organizing and maintaining accurate patient files and records.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Prepared and processed patient referrals and transfer requests.
- Completed clerical duties and tasks for clinic administration.
- Managed multi-line phone system and pleasantly greeted patients.
- Maintained a well-stocked reception area, creating a welcoming atmosphere for patients upon arrival.
- Paid attention to detail while completing assignments.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
GED -
Baldwin Senior High School
Pittsburgh, PA06.1984
Skills
- Conflict Resolution
- Team Collaboration
- Relationship Building
- Strategic Planning
- Visitor and Customer Relations
- Multi-line telephone operation
- Office Equipment Maintenance
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Receptionist
UPMC Heritage Place
06.1995 - Current
GED -
Baldwin Senior High School
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