Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
BusinessDevelopmentManager
Sherry Phillips

Sherry Phillips

Oklahoma City

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

33
33
years of professional experience

Work History

Bakery and Deli

Walmart
08.2024 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

People Lead, HR Personal, coordinator

Wal-Mart Inc.
03.2019 - Current
  • Recruit, interviews, hired, orientate, trained, schedules, associates exceptions
  • Ensure policies being followed
  • Evaluations, compliance, be there for our associates

Online Personal Shopper

Walmart
04.2022 - 08.2024
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Worked productively with customers to meet order requirements and service expectations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Tracked substitutions and informed customers of changes.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Demonstrated a keen eye for detail in selecting high-quality products that met customers'' exact specifications.
  • Streamlined order processing, accurately selecting items and ensuring timely delivery to clients.
  • Enhanced customer satisfaction by providing personalized shopping recommendations based on individual preferences and needs.
  • Developed loyal client relationships through excellent communication skills and a genuine commitment to fulfilling their shopping needs.
  • Provided exceptional customer service by promptly addressing inquiries, concerns, and feedback from clients.
  • Implemented efficient inventory management strategies, minimizing discrepancies in item availability or selection errors.
  • Acted as a liaison between customers and retailers, resolving any discrepancies or issues with orders.
  • Optimized online shopping interfaces for ease of use, assisting users in navigating the platform effectively.
  • Increased sales by promoting exclusive offers, discounts, and loyalty programs to new and existing customers.
  • Established strong rapport with repeat clients, fostering long-term relationships built on trust and reliability.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Participated in team meetings and staff training sessions.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Preserved patient safety by following safety protocols.
  • Developed and implemented activities to improve clients' quality of life.
  • Maintained entire family's schedule and organized events.
  • Collaborated with fellow personal shoppers to exchange insights and best practices for maximizing client satisfaction.
  • Consistently met deadlines and quality goals for accuracy and timeliness.

Assistant Manager

Wal-Mart Inc.
03.2006 - 03.2019
  • Ensure that programs, and policies are being implemented successfully
  • Construct, appoint, and aid with solving strategic goals
  • Manage budgets and payroll procedures
  • Partakes in the interview and hiring process
  • Assisted with Co-Manager duties and operations
  • Over see 50-100+associates
  • Helped employees on sales floor during times of customer overflow

Wireless Manager

Wal-Mart Inc.
03.2004 - 03.2006
  • Ensured that contracts were drawn up properly, and filed
  • Train, and teach associates in wireless, and photo lab
  • Maintain inventory level, keeping track of high merchandise
  • Clear Journals, manage budget, and payroll

Photo Lab Manager

Wal-Mart Inc.
07.1994 - 07.2004
  • Train, and teach associates in photo lab, meet goal lines
  • Maintain inventory level, keeping track of high merchandise
  • Clear Journals, manage budget, and payroll

Photo Lab Associate

Wal-Mart Inc.
07.1992 - 07.1994
  • Customer service, meeting deadlines, cashier functions

Education

Graduate Certificate - Inventory, Customer Service, Team Building, Schedu

Coursera

Academic Diploma - undefined

U.S. Grant
Oklahoma City, OK
01.1986

Skills

  • SMART Software: Scheduling, inventory and attendance
  • WIRE Software: Termination Procedure, Payroll, Email, and Personnel
  • Other Skills: Experienced in secretarial methods, ability to work in hostile environments, and specialization in delegation
  • Proctor certified

Accomplishments

  • 30 years of dedicated service (Wal-Mart Inc)
  • 30 years accident free

Timeline

Bakery and Deli

Walmart
08.2024 - Current

Online Personal Shopper

Walmart
04.2022 - 08.2024

People Lead, HR Personal, coordinator

Wal-Mart Inc.
03.2019 - Current

Assistant Manager

Wal-Mart Inc.
03.2006 - 03.2019

Wireless Manager

Wal-Mart Inc.
03.2004 - 03.2006

Photo Lab Manager

Wal-Mart Inc.
07.1994 - 07.2004

Photo Lab Associate

Wal-Mart Inc.
07.1992 - 07.1994

Academic Diploma - undefined

U.S. Grant

Graduate Certificate - Inventory, Customer Service, Team Building, Schedu

Coursera

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