SHERRY PLUMMER DNP, MSN, RN, CMGT-BC
Houston,TX
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Background in correctional health, oncology, hospice, patient throughput.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Manager – Clinical Care Management
Lyndon B. Johnson General Hospital
03.2015 - Current
- Act as Assistant Director in the absence of Departmental Director
- Evaluate the patient to determine care, when the patient should be discharged, home planning, and other needs and action plans
- Facilitate investigations, medical and treatment referrals, and ongoing legal proceedings
- Guide staff to work with agencies and service providers to facilitate care coordination and information sharing
- Facilitate multidisciplinary team meetings
- Coordinate the integration of social services/case management functions
- Evaluate patient satisfaction and quality of care provided
- Communicate with physicians and develop working relationships
- Maintain appropriate costs for the department and organization
- Assess the patient's progress throughout the hospital stay
- Help patients and families make informed decisions about post-discharge needs
- Review treatment goals and resources
- Promote effective and efficient utilization of clinical resources
- Supervise staff training and development
- Assists in tracking/documentation of patient care variances and actively seeks appropriate resolution
- Promotes close alignment with the medical staff and nursing staff to facilitate appropriate patient care delivery, including alternative level of care opportunities
- Includes patient and family in care facilitation and education activities
- Identifies opportunities for process improvement in patient care delivery
- Facilitates resolution of funding issues for patients and families
- Maintains accurate, up-to-date documentation in the medical record, departmental records, and computer
- Develop and maintain working relationships with other community leadership for post-discharge patient needs and care
- Review charts in EPIC to ensure the RN care manager’s documentation of MCG recommendation was in the correct patient class
- Evaluated RN and Social Work care management use of smart-phrase, medical terminology, and post-hospital needs is documented
- Meet payroll in Kronos for employees on or before the deadline.
Hospital Throughput Manager
Lyndon B. Johnson General Hospital
02.2011 - 03.2015
- Manage the daily operation of patient flow throughout the hospital
- Supervises Bed Management Coordinators' activities
- Develop and implement processes to provide a multidisciplinary organizational-wide approach to manage flow
- Assess patient flow issues within the organization and the impact they have on patient safety
- Develop, implement, and monitor compliance with policies and regulatory guidelines related to patient flow (e.g
- DMV, CMS, TDH)
- Work collaboratively with clinical care management and social workers to ensure patients are discharged appropriately
- Facilitates bed management meetings with Harris County Hospital District (HCHD) hospital staff and clinical service chiefs to identify and communicate bed utilization issues
- Acts as a resource to the HCHD Leadership Team concerning organization-wide patient flow issues
- Collect, compile, and or report data to identify quality and risk management issues.
Admission Nurse
Vitas Innovative Hospice
05.2010 - 01.2011
- Served as a Registered Nurse on an interdisciplinary team to provide care to terminally ill patients
- Present Vitas’ services and philosophy to patients and their families in a manner that results in an appropriate hospice patient admission
- Consult with prospective patients and their families on quality-of-life issues
- Provide prospective patients and their families with choices for dealing with end-of-life issues
- Presented the patients and their families an overview of Medicare/Medicaid benefits as it relates to hospice patients.
Patient Flow Coordinator
St. Luke's Episcopal Hospital
11.2005 - 04.2010
- Team Leader of Patient Placement Evening Staff
- Preceptor for new patient flow coordinators
- Collaborate with Evening Nursing Director and Evening Nursing Supervisors to coordinate the bed flow of patients within the hospital and transferring in from other organizations
- Solve bed flow issues involving high patient volume with low bed availability during peak admission hours
- Assess bed demand, status, and flow of patients through the hospital to include changes in the level of care, Transfer Center, Emergency Department, Minor Emergency Centers, Day Surgery, Cath Lab, direct admits, and any other point of entry into the hospital
- Facilitate timely discharges through collaboration with physicians, nurses, and the Center of Integrated Care
- Use critical thinking skills for decision-making to prioritize patient placement, working closely with patient care units, managers, and/or with other hospitals
- Intervene appropriately in making decisions on patient placement, transfers, and discharges based on individual patient care needs and level of care criteria
- Clinically screen patients for possible admission to the hospital through Transfer Center
- Alert Evening Nursing Director of any direct admissions, emergency transfers, and in-house transfers of patients who cannot be placed during high hospital census
- Collaborate with the Medical Director on non-resource patients who may or may not meet medical clinical standards to transfer to our organizations
- Clinically update physicians on any clinical changes in patients to assign the appropriate floor or unit bed
- Identify the levels of care, based on established governmental, non-governmental, and hospital guidelines for emergent and non-emergent admissions.
Staff Nurse III
St. Luke's Episcopal Hospital
01.2000 - 11.2005
- Performed bedside nursing duties for five to six patients on an oncology floor as a bedside nurse
- Resource Nurse
- Administered chemotherapy drugs
- Precepted Student Nurses, Graduate Nurses, and newly hired nurses
- Informatics Resource Nurse.
Education
Doctorate of Nursing -
Walden University
Minneapolis, MN01.2023
Master’s Degree in Nursing -
Walden University
Minneapolis, MN01.2010
Bachelor of Science in Nursing -
Florida A&M University
Tallahassee, FL01.1998
Skills
- Policy Implementation
- Strategic Planning
- Schedule Preparation
- Complex Problem-Solving
- Team Leadership
- Time Management
- Staff Training and Development
- Conflict Resolution
- Performance Evaluations
- Customer Relationship Management (CRM)
- Staff Management
- Verbal and Written Communication
Certification
ANCC Case Management Certified, 2019
Organizations
- President of KIPP Parent Association – Polaris Academy for Boys 2017-2018
- Treasurer of KIPP Parent Association - Polaris Academy for Boys 2016-2017
- American Nurses Association (ANA) 2003-2009, 2015-present
Awards
- Sigma Theta Tau (Phi Nu Chapter) 2021-present
- Clinical Champion for John Hartford National Research Project on Emergency Department Elder Mistreatment and Abuse
- Good Samaritan Bronze Medalist Winner 2018 & 2023
- Daisy Team Award for Extraordinary Nurses 2018
- Harris Health Hero 2017
Timeline
Manager – Clinical Care Management
Lyndon B. Johnson General Hospital
03.2015 - Current
Hospital Throughput Manager
Lyndon B. Johnson General Hospital
02.2011 - 03.2015
Admission Nurse
Vitas Innovative Hospice
05.2010 - 01.2011
Patient Flow Coordinator
St. Luke's Episcopal Hospital
11.2005 - 04.2010
Staff Nurse III
St. Luke's Episcopal Hospital
01.2000 - 11.2005
Doctorate of Nursing -
Walden University
Master’s Degree in Nursing -
Walden University
Bachelor of Science in Nursing -
Florida A&M University
Similar Profiles
Shawn VargheseShawn Varghese
Radiologic Technologist at Lyndon B. Johnson General HospitalRadiologic Technologist at Lyndon B. Johnson General Hospital
Kareen PierreKareen Pierre
Respiratory Care Practitioner at Ben Taub Hospital - Harris Health SystemRespiratory Care Practitioner at Ben Taub Hospital - Harris Health System
Miguel GonzalezMiguel Gonzalez
CNA at Lyndon B. Johnson HospitalCNA at Lyndon B. Johnson Hospital
CHARLOTTE EKERECHARLOTTE EKERE
Dental Plan Advisor at UMRDental Plan Advisor at UMR
Elizabeth V. ValdezElizabeth V. Valdez
Customer Experience Supervisor at Cemex USACustomer Experience Supervisor at Cemex USA