Sherry Pollio
San Antonio,TX
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Overview
11
11
years of professional experience
2003
2003
years of post-secondary education
Work History
Administrative Assistant
The Water Man
San Antonio, Tx
04.2014 - 04.2025
- Managed scheduling for team meetings and client appointments effectively.
- Coordinated office supplies procurement and maintained inventory levels.
- Assisted in preparing reports and presentations for stakeholder meetings.
Healthcare Customer Service Representative
Xerox
San Antonio
01.2015 - 12.2015
- Assisted customers with inquiries regarding healthcare services and policies.
- Processed patient information using electronic health record systems efficiently.
- Resolved issues by coordinating with healthcare providers and insurance companies.
- Educated customers on available healthcare options and benefits comprehensively.
- Handled sensitive patient information while ensuring confidentiality and compliance.
Education
Associate Of Applied Science Financial Assistant - Hallmark Institute of Technology
08.2002 - 08.2003
Skills
- Scheduling management
- Report preparation
- Office supply procurement
- Electronic health records
- Customer inquiry resolution
- Customer relationship management
- Confidentiality compliance
- Communication coordination
- Problem solving
- Attention to detail
- Time management
- Team collaboration
- Issue resolution
- Data entry
- Scheduling
- Excel spreadsheets
- Paperwork drafting
- Attendance record management
- AP/AR proficiency
- Letter preparation
- Records retrieval
- Recordkeeping and bookkeeping
- Confidential document control
- Account balancing reconciliation
- Professional and polished presentation
- Health insurance processing
- Multi-line telephone system operation
- Data analysis and research
- Data entry documentation
- Accounting skills
- Technical support
- Document retrieval
- Inventory systems
- Office management
- Computer proficiency
- AR/AP
- Spreadsheets
- Document preparation
- Human resource laws
- Microsoft Excel
- Spreadsheet development
- Employee timesheet processing
- Database administration
- Business administration
- Customer service
- Clerical support
- Database entry
- Contract agreement preparation
- Documentation and reporting
- Recordkeeping
Timeline
Healthcare Customer Service Representative - Xerox
01.2015 - 12.2015
Administrative Assistant - The Water Man
04.2014 - 04.2025
H - Associate Of Applied Science Financial Assistant , Hallmark Institute of Technology
08.2002 - 08.2003
Tom C Clark - ,
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