Sherry Powell
Rocky Mount,NC
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Overview
27
27
years of professional experience
Work History
Motorclothes Manager
Flying Iron Harley Davidson
11.2022 - Current
- Maintained professional, organized, and safe environment for employees and patrons.
- Improved marketing to attract new customers and promote business.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Data Entry Clerk
Borla Industries
06.2022 - 09.2022
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Prepared orders for shipment, posting weights and shipping charges onto packaging, marking materials with identifying information and updating logs of shipments outgoing and incoming.
- Arranged for pick-up by carriers specified on customer purchase orders determined at final inspection through review of shipping instructions.
- Managed daily shipment scheduling with carriers, optimizing transportation costs and delivery times for customers.
Distribution Manager
Publix Supermarket
08.1998 - 02.2021
- Managed warehouse operations, ensuring proper storage and handling of products to maintain quality.
- Coordinated closely with customer service representatives to address any shipping or delivery issues promptly, improving overall customer satisfaction rates.
- Optimized distribution processes by implementing efficient inventory management systems.
- Implemented safety protocols within the warehouse, reducing workplace incidents and maintaining compliance with OSHA regulations.
- Reviewed transportation invoices for accuracy, identifying discrepancies and ensuring prompt resolution.
- Conducted regular performance reviews for distribution staff, providing constructive feedback and setting goals for improvement.
- Maintained accurate records of all incoming and outgoing shipments, ensuring proper documentation for regulatory compliance purposes.
- Managed a team of warehouse staff to ensure timely completion of tasks and adherence to safety protocols.
Education
Associate of Applied Science - Business Administration And Management
Polk State College
Winter Haven, FL05-2006
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Relationship building
- Sales techniques
- Conflict resolution
- Business administration
- Documentation and reporting
- Management
- Attention to detail
- Maintains confidentiality
Timeline
Motorclothes Manager
Flying Iron Harley Davidson
11.2022 - Current
Data Entry Clerk
Borla Industries
06.2022 - 09.2022
Distribution Manager
Publix Supermarket
08.1998 - 02.2021
Associate of Applied Science - Business Administration And Management
Polk State College
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