Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Sherry Privett

MILLSBORO,Delaware

Summary

Proven Accountant with a track record of enhancing financial accuracy for BJ's Wholesale through expert account reconciliation and bookkeeping. Excelled in streamlining processes, reducing financial reporting time by over 30%. Renowned for exceptional customer service, ensuring client satisfaction and trust through clear, patient communication. Skilled in management accounting and fostering team development.

Overview

2025
2025
years of professional experience

Work History

Maintenance Technician

HomeGoods
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

Accountant

Kroger
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
  • Gathered financial information, prepared documents, and closed books.
  • Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
  • Maintained up-to-date knowledge on professional accounting standards to manage financial recordkeeping.
  • Used advanced software to prepare documents, reports, and presentations.
  • Streamlined month-end closing processes, resulting in reduced time spent on financial reporting tasks.

Customer Service

Bath & Body Works
10.2024 - Current
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
  • Described product and service details to customers to provide information on benefits and advantages.
  • Explained online self-help options to customers to promote additional and after-hours support choices.

Customer Service Specialist

Nike
05.2022 - 09.2024
  • Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
  • Managed high call volume while maintaining a courteous and professional demeanor.
  • Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
  • Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
  • Enhanced customer satisfaction by resolving issues promptly and professionally.
  • Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.

Accountant

BJ's Wholesale
05.2003 - 04.2013
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Reconciled accounts and reviewed expense data, net worth, and assets.
  • Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
  • Gathered financial information, prepared documents, and closed books.

Education

Diploma - General Business

North East High
North East, MD
08.1980

Skills

  • Accounting and bookkeeping
  • Bookkeeping
  • Account reconciliation processes
  • Management accounting
  • Data inputting
  • Invoice balancing
  • General ledger accounting

Additional Information

Bonded

and have been CNA Certified in Va.......

Exceptional Customer Service Skills, Great with people and children

Timeline

Customer Service

Bath & Body Works
10.2024 - Current

Customer Service Specialist

Nike
05.2022 - 09.2024

Accountant

BJ's Wholesale
05.2003 - 04.2013

Maintenance Technician

HomeGoods

Diploma - General Business

North East High

Accountant

Kroger

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Sherry Privett