Sherry Reid
Boiling Springs,SC
Summary
Proven Machine Operator at Timken, adept in forklift operation and certified in OSHA compliance, I excel in enhancing production efficiency and safety. My expertise in problem-solving and team collaboration has significantly improved warehouse operations. With a strong focus on achieving results and elevating team productivity, I bring valuable skills and a customer service-oriented approach to any role. Diligent and hard-working candidate ready to contribute solid effort as team member. Thorough and highly organized with excellent communication skills. Reliable worker with strong work ethic.
Overview
12
12
years of professional experience
Work History
Forklift Operator
TTI
12.2019 - 05.2024
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Transported goods between warehouse locations according to shipment and storage needs.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Collaborated with team members to complete tasks quickly and increase overall productivity.
- Coordinated with supervisors to prioritize tasks, ensuring the most urgent shipments were processed first.
- Assisted in training new employees on safe forklift operation, contributing to a stronger workforce.
Customer Service Representative
KFC Restaurant
01.2016 - 01.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Operated kitchen equipment efficiently to prepare food items, ensuring adherence to safety and quality standards in a fast-paced environment.
- Collaborated with team members to maintain a smooth workflow, consistently meeting high-volume production goals during peak hours.
- Conducted quality checks on prepared food items, ensuring accuracy and presentation in line with company standards.
- Assisted in inventory management by monitoring stock levels and reporting shortages to ensure uninterrupted service.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Machine Operator
Timken
11.2012 - 10.2015
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
- Operated various types of machinery, contributing to the successful completion of diverse projects.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Collaborated with team members to optimize production processes and improve overall performance.
- Enhanced production efficiency by performing routine machine maintenance and troubleshooting issues.
- Adhered to strict quality control measures, guaranteeing consistent product output that met or exceeded customer expectations.
- Resolved technical issues swiftly, minimizing downtime and maintaining production schedules.
- Elevated team morale and productivity by leading by example and providing support where needed.
Education
High School Diploma -
Gaffney High School
Gaffney, SC06-1983
Skills
- Forklift Operation
- Forklift Operator Certification
- Loading and unloading
- Shipping and receiving
- Team Player
- Warehouse Safety
- Palletizing
- Problem-Solving
- OSHA Compliance
- OSHA Workplace Safety
- Inventory Control
- Pallet Construction
- Customer Service-Oriented
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Complaint Handling
- Prioritization
- De-Escalation Techniques
- Building rapport
- Quality Control
- Product Sales
- Product and service solutions
- Order Fulfillment
- Staff education and training
- Quality Assurance Controls
Timeline
Forklift Operator
TTI
12.2019 - 05.2024
Customer Service Representative
KFC Restaurant
01.2016 - 01.2019
Machine Operator
Timken
11.2012 - 10.2015
High School Diploma -
Gaffney High School
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