Sherry Reynolds
Dallas,TX
Summary
Consistent business professional with strong history of managing daily business operations and facilitating continuous improvement initiatives to foster growth. Superior work ethic and several years of experience in environments. Established success improving efficiency, driving cost controls and increasing revenues.
Overview
10
10
years of professional experience
Work History
- Business Administration Manager
Aunt Irene's Kitchen
Dallas, TX
06.2024 - Current
- Provided administrative support to executive management team.
- Coordinated meetings, conferences, travel arrangements, and other events as required.
- Organized and managed administrative staff, including recruitment, training, performance reviews, and disciplinary actions.
- Communicated regularly with senior management regarding progress towards goals.
- Reviewed invoices from vendors for accuracy before processing payments.
- Oversaw daily operations of the business administration department.
- Managed relationships with vendors, suppliers, customers, and other stakeholders to ensure optimal service levels.
- Monitored inventory levels of office supplies and equipment to ensure adequate stock is available at all times.
- Implemented business processes to streamline daily operations and increase efficiency.
- Maintained work safety and followed established operating procedures and practices.
- Managed office operations, scheduling, and inventory audits.
- Defined and understood team member responsibilities to enhance group efficiency and performance.
- Documented business requirements, functional specifications and training procedures.
- Delegated work to staff, setting priorities and goals.
Technical Support Specialist
Iqor Holdings US
Richardson, TX
09.2014 - 04.2016
- Provided comprehensive technical support to customers via telephone, email and chat.
- Supported end users with basic troubleshooting techniques such as restarting a device or resetting passwords.
- Diagnosed system problems using remote tools to access customer machines.
- Troubleshot system errors and identified potential solutions.
- Resolved customer issues related to operating systems, network connectivity, software applications and hardware components.
- Responded promptly to service tickets submitted by users experiencing technical difficulties.
- Worked with supervisors via live chat to address customer inquiries or technical issues beyond scope of expertise.
- Served as first point of contact for incoming technical service calls and emails.
- Supported customers with online billing, access and account issues.
- Handled customer service issues by providing guidance or escalating for advanced support.
- Assisted customer in understanding products, components and systems using technical demonstration.
- Escalated complex issues to senior technical staff, ensuring proper follow-through until resolved.
- Assisted customers with password resets, account unlocks, and security settings adjustments.
- Walked customers through common phone hardware and software configurations to maximize service functionality.
Education
High School Diploma -
Commerce High School
Commerce, TX05-1986
Skills
- Eye for detail
- Staff Training and Development
- Team Development
- Effective Communication
- Mentoring
- Managing multiple priorities
- Conflict Resolution
- Staff Supervision
- Time Management
- PowerPoint
- Microsoft Office Suite
- Team Collaboration
- Social media and networks
Timeline
- Business Administration Manager
Aunt Irene's Kitchen
06.2024 - Current
Technical Support Specialist
Iqor Holdings US
09.2014 - 04.2016
High School Diploma -
Commerce High School
Similar Profiles
Warikeith WILLIAMSWarikeith WILLIAMS
Restaurant Manager at Irene's KitchenRestaurant Manager at Irene's Kitchen
Aliea RivasAliea Rivas
Server/ Key Holder at Aunt Alice’s KitchenServer/ Key Holder at Aunt Alice’s Kitchen
Sharon DukerSharon Duker
Office Assistant at Aunt Berta's KitchenOffice Assistant at Aunt Berta's Kitchen