Job Search Status
Open to workDesired start date: Flexible
Open To Work
Sherry Ribet
Customer Service Manager
Navarre,FL
Work Preference
Summary
Results-oriented professional with extensive experience in customer service, time management, and negotiation. Proven ability to analyze trends and troubleshoot complex challenges, leading to innovative solutions. Recognized for exceptional communication skills and a strong focus on building customer loyalty while consistently exceeding performance targets. Demonstrated success in improving customer satisfaction rates through proactive conflict resolution and effective decision-making under pressure.
Overview
24
24
years of professional experience
Work History
Customer Service Staff
Publix
Navarre, US
09.2022 - Current
- Delivered front-end customer service by greeting customers and addressing inquiries promptly.
- Collaborated with team members to uphold exceptional customer service standards.
- Managed cash services including check cashing, gift card sales, and Western Union transactions.
- Executed bookkeeping duties, balancing cash drawers and preparing daily deposits accurately.
- Handled incoming calls efficiently by directing them to appropriate departments.
- Educated customers on promotions, loyalty programs, and store policies effectively.
- Trained new staff on operational procedures and best practices in customer service.
- Provided technical assistance by troubleshooting and resolving customer issues swiftly.
Property & Reservation Coordinator
Beach Rentals at Navarre
Navarre, US
09.2024 - 06.2025
- Oversaw daily property and reservation operations to maximize occupancy and enhance guest experiences.
- Managed bookings, cancellations, and inquiries across platforms with emphasis on customer service.
- Served as primary contact for property owners, providing updates and addressing concerns promptly.
- Coordinated calendars, payment processing, and scheduling to optimize performance and owner satisfaction.
- Planned and posted engaging content for social media, responding to messages and promoting listings.
- Troubleshot reservation issues and platform errors, resolving them swiftly to minimize disruption.
- Monitored guest reviews and utilized feedback to implement service improvements.
Office Manager-Hybrid
MyCare Manager
Naples, US
08.2021 - 05.2022
- Cultivated strong interdepartmental relationships to enhance collaboration and achieve objectives.
- Managed financial operations, reconciling accounts and maintaining documentation for streamlined procedures.
- Spearheaded office remodeling and relocation projects, showcasing effective facilities management skills.
- Contributed to billing and accounts payable tasks, ensuring efficient financial operations.
- Oversaw accounts payable and receivable processes for accuracy and timely transactions.
Owner/Operator
Home Day Care
03.2008 - 07.2021
- Minimized spread of infectious diseases through effective cleaning and sanitation protocols.
- Created engaging lesson plans for children of various age groups.
- Ensured compliance with state regulations and safety standards.
- Coordinated schedules for children, caregivers, and activities.
- Developed strong relationships with families and children in care.
- Supported children's cognitive, social, and emotional development by providing quality childcare.
- Coordinated efficient drop-off and pick-up procedures to accommodate busy parents.
- Organized educational and entertaining outings for children to enhance learning experiences.
- Developed age-appropriate activities to meet diverse needs of children.
Assistant Project Manager - Wind Turbine Project
General Control Systems, INC
Green Island, US
03.2002 - 09.2006
- Coordinated complex project activities, ensuring budget adherence, timely delivery, and quality compliance.
- Fostered collaboration with subcontractors and vendors to enhance project cohesion and efficiency.
- Managed operational tasks daily, weekly, and monthly to ensure seamless project alignment.
- Led planning initiatives, implementing quality control measures and conducting comprehensive reviews.
- Oversaw international crate shipping logistics, ensuring timely delivery to project sites.
- Utilized software for creating and maintaining detailed project documentation with transparency.
Education
Some College (No Degree) - Business Administration And Management
SUNY Empire State College
Associate of Applied Science (AAS) -
Hudson Valley Community College
Troy, NY, USSkills
- Customer service and support
- Team collaboration
- Effective communication
- Relationship management
- Assertiveness
- CRM software proficiency
- Customer focus
- Empathy and patience
- Problem-solving
- Negotiation strategies
- Money handling
Timeline
Property & Reservation Coordinator
Beach Rentals at Navarre
09.2024 - 06.2025
Customer Service Staff
Publix
09.2022 - Current
Office Manager-Hybrid
MyCare Manager
08.2021 - 05.2022
Owner/Operator
Home Day Care
03.2008 - 07.2021
Assistant Project Manager - Wind Turbine Project
General Control Systems, INC
03.2002 - 09.2006
Some College (No Degree) - Business Administration And Management
SUNY Empire State College
Associate of Applied Science (AAS) -
Hudson Valley Community College