Summary
Overview
Work History
Education
Skills
Personal Information
Veteranstatus
Timeline
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Sherry Ricamore

Lake Dallas,TX

Summary

Highly motivated U.S. Navy veteran seeking a remote full-time position. Demonstrated dedication, discipline, and adaptability through years of military service. Eager to apply valuable skills and expertise in a dynamic professional environment. Possessing a keen eye for detail and exceptional problem-solving abilities, excelling in fast-paced settings and collaborating effectively with diverse teams to achieve shared goals. Committed to delivering exceptional results, bringing a strong work ethic and unwavering commitment to excellence to a remote role.

Overview

14
14
years of professional experience

Work History

Senior Specialist/Supervisor Guest Relations

Target
08.2021 - 12.2023
  • Interact with guests in a multi-media environment that's challenging and fast paced
  • Engage guests, team members and internal business partners with a professional, friendly, empathetic style, and deescalate as needed
  • Excellent verbal and written communication skills, including listening, negotiating and decision making skills
  • Proven track record of excellence in measured metrics
  • Experience dealing with escalated guest complaints
  • Ability to use various information sources to answer questions, identify problems quickly and appropriately to resolve guest issues
  • Strong technical skills, ability to work within multiple systems, and high proficiency with PC/Microsoft applications
  • Reduced time to market for new releases by refining development pipelines and encouraging rapid prototyping.

Brand Services Analytics Manager

PFS Web
03.2018 - 07.2019
  • Capture, review and analyze all incoming call center data for white glove service of luxury brands
  • Preparation of weekly analysis for delivery to the client
  • Client facing presentations and negotiations
  • Provide quick updates and Ad Hoc reporting to the client
  • Monitor all department credit card accounts and history to identify fraudulent activity
  • CRM development
  • When required, change priorities based on the needs of the business, process and sales optimization
  • Accomplishes human resource objectives by interviewing, selecting, orienting, training, assigning, coaching, counseling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures
  • Maintain professional and technical knowledge by tracking emerging trends in operations management
  • Maintain and improve operations by monitoring system performance; identifying and resolving fraudulent credit card activity; preparing and completing action plans; managing system and process improvement and quality assurance programs
  • Manage and develop a team of 30 or more employees

Center Manager

FedEx Office
01.2015 - 01.2018
  • Operate and manage a high volume retail logistics center
  • Serve as a consultant to clients to secure sales and manage costs
  • Negotiate and finalize Client contracts
  • Purchase all supplies and monitor inventory
  • Supervise, train and coach all team members on a continuous basis
  • Administrate center sales performance and profitability
  • Manage, build and foster client relationships
  • Ensure the budget stays within company expectations and metrics
  • Maintain safety and procedural compliance
  • Write, oversee and drive action plans
  • Maintain employees scheduling
  • Consistently meet all logistics and world class customer experience objectives

Owner

Off the Hook Restaurant
09.2009 - 08.2012
  • Hire, train and manage a team of 25 employees
  • Employee payroll
  • Develop client leads, negotiate contracts and service Clients
  • Cost control analysis and ensure health and safety law compliance
  • Develop and approve all recipes to keep a fresh menu
  • Ordering all food and supplies and keep the proper inventory levels at all times
  • Quality assurance and handle all advertising and public relations at events
  • Run event and catering sales to complete bookings
  • Manage the daily operations and accomplish 100% customer satisfaction consistently

Education

BA - Business Management

Pennsylvania State University
Erie, PA

Certificate - Consumer Analytics

Wharton Business School - University of Pennsylvania
Philadelphia, PA

Skills

  • Innovation management
  • Analytical thinking
  • Documentation management
  • Customer relations
  • Quality assurance
  • Quality assessment
  • Coaching and mentoring
  • Time management
  • Team building
  • Process improvement
  • Excellent communication
  • Task prioritization

Personal Information

Work Permit: Authorized to work in the US for any employer

Veteranstatus

U.S. Navy Veteran

Timeline

Senior Specialist/Supervisor Guest Relations

Target
08.2021 - 12.2023

Brand Services Analytics Manager

PFS Web
03.2018 - 07.2019

Center Manager

FedEx Office
01.2015 - 01.2018

Owner

Off the Hook Restaurant
09.2009 - 08.2012

BA - Business Management

Pennsylvania State University

Certificate - Consumer Analytics

Wharton Business School - University of Pennsylvania

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Sherry Ricamore