Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Sherry Robinson

Lithonia,GA

Summary

Motivated Sales representative with a solid foundation in sales, adept at building strong client relationships and driving revenue growth. Proven track record of meeting sales targets and contributing to team success. Demonstrates effective communication and negotiation skills. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention also revenue. Highly adept at training, managing, coaching as well as mentoring sales and customer service associates with talents for interacting with staff at all levels of organization and public.

Overview

45
45
years of professional experience

Work History

Sales Representative

Dillards
04.2018 - Current
  • Trained new sales representatives
  • Increased sales by [100]% through upsells and cross-selling of additional products and services
  • Creating events to help boost sales in my area
  • Open credit cards for customers
  • Cash and credit card handling
  • Former Junior Sales Supervisor

Sales Representative

JCPenneys
11.2015 - 04.2018
  • Trained new sales representatives
  • Cash and credit card handling
  • Manager Assistant
  • Able to read and set the floor according to a directive
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Gained customer trust and confidence by demonstrating compelled persuasive and composed professional demeanor.

Cashier

Target
08.2011 - 06.2012
  • Greeted customers entering the store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds as well as resolving transaction issues.

Call Center Representative

Marriott
04.1999 - 11.2001
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in an timely manner.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
  • Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.

Laboratory Technician

Mt. Sinai Hospital
10.1979 - 01.1981
  • Maintained a high level of accuracy in test results by following strict quality control procedures.
  • Cleaned and sterilized tools and equipment to maximize purity of specimens.
  • Operated basic laboratory equipment such as balances, pH meter, colorimeter, spectrophotometer, autoclave and evaporator.
  • Performed testing and quality control using approved laboratory procedures and instrumentation.
  • Documented information by maintaining daily logs and equipment record books.
  • Maintained safe, tidy and organized laboratory environment for accurate test results.
  • Tracked collected specimens by initialing, dating, and noting times of collection.

Education

Medical Assistant -

Bryman Medical School
Oak Park, IL
01.1987

Math - math and science

Lucy Flower Vovational High School
Chicago, IL
06.1980

Skills

  • Customer Engagement
  • Strong Verbal Communication
  • Proficient in Computer Applications
  • Training and Mentoring Associates

Accomplishments

  • Documented and resolved [Issue] which led to [Results].
  • Grew territory from $[number] to $[number].

Languages

English
Full Professional

Timeline

Sales Representative

Dillards
04.2018 - Current

Sales Representative

JCPenneys
11.2015 - 04.2018

Cashier

Target
08.2011 - 06.2012

Call Center Representative

Marriott
04.1999 - 11.2001

Laboratory Technician

Mt. Sinai Hospital
10.1979 - 01.1981

Math - math and science

Lucy Flower Vovational High School

Medical Assistant -

Bryman Medical School

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Sherry Robinson