SHERRY ROBINSON
Louisville,KY
Summary
Results-driven Business Operations Executive with expertise in enterprise implementations and strategic partnerships. Focused on enhancing customer experience and operational performance through collaboration with executive leadership. Achievements include establishing a new revenue-generating division and streamlining implementation timelines. Committed to developing scalable solutions that drive revenue growth and improve efficiency.
Overview
14
14
years of professional experience
Work History
Manager, Data Operations & Bill Payment (Business Operations & Client Solutions)
GETCHOICE!
Louisville, KY
01.2019 - Current
- Lead business operations, product operations, enterprise implementations, and strategic partnerships for a commercial utility payment platform. Partner with executive leadership to improve operational performance, scale services, and strengthen customer experience.
- Selected Achievements
- Built the company's utility bill payment division from concept through enterprise implementation, creating a new revenue-generating business capability.
- Reduced implementation timelines to 45–60 days, accelerating onboarding and revenue recognition.
- Directed operational readiness for SOC 1 Type II compliance through development of controls, documentation, and standardized processes.
- Partnered with technology teams to launch customer reporting platform, enhancing transparency and enabling informed executive decision-making.
- Negotiated enterprise agreements while developing KPI dashboards to measure operational performance and client outcomes.
- Developed sales enablement materials and operational documentation, while coordinating cross-functional training to support business growth initiatives.
- Expanded strategic partnerships with utilities, payment providers, and enterprise clients, driving collaborative opportunities for mutual growth.
Business Solutions Director – Sales Engineering
ENGIE Insight
Louisville, KY
01.2013 - 01.2018
- Directed enterprise sales engineering and strategic solution development for Fortune 500 organizations, partnering with executive stakeholders to deliver complex energy and sustainability solutions.
- Selected Achievements
- Generated $16M in annual enterprise revenue through executive consultative selling.
- Increased revenue 23% by expanding enterprise agreements from 12 to 36 months.
- Improved sales close rates 17% while reducing average sales cycles to 51 days.
- Developed international service offerings, enabling expansion into Europe and Canada.
- Presented executive business cases and strategic recommendations, influencing C-suite decision-making.
- Received multiple leadership awards recognizing excellence in sales performance, innovation, and client engagement.
Skills
- KPI Dashboards
- Business Intelligence
- Operational Analytics
- Data governance
- Salesforce
- CRM Platforms
- Power BI
- Excel
- Microsoft 365
- Microsoft Teams
- SharePoint
Accomplishments
- Generated $16M in enterprise revenue through consultative solution development.
- Managed enterprise client relationships supporting $5B+ in annual spend.
- Increased revenue 23% by expanding enterprise agreements.
- Improved close rates 17% while reducing sales cycles to 51 days.
- Reduced implementation timelines to 45–60 days.
- Built a new utility payment division from concept to enterprise deployment.
- Expanded operations into Europe and Canada.
- Led initiatives supporting SOC 1 Type II and ISO certification.
- Built the company's utility bill payment division from concept through enterprise implementation, creating a new revenue-generating business capability.
- Reduced implementation timelines to 45–60 days, accelerating onboarding and revenue recognition.
- Directed operational readiness for SOC 1 Type II compliance through development of controls, documentation, and standardized processes.
- Partnered with technology teams to launch a customer reporting platform that improved transparency and executive reporting.
- Negotiated enterprise agreements while developing KPI dashboards to measure operational performance and client outcomes.
- Developed sales enablement materials, operational documentation, and cross-functional training supporting business growth.
- Expanded strategic partnerships with utilities, payment providers, and enterprise clients.
Affiliations
- Association of Financial Professionals
- Greater Women's Houston Chamber of Commerce
CORE LEADERSHIP EXPERTISE
- Business Operations
- Strategic Partnerships
- Enterprise Growth
- Business Transformation
- Operational Excellence
- Revenue Strategy
- Executive Leadership
- Product Operations
- Program Leadership
- Enterprise Sales
- Sales Engineering
- Client Success
- KPI Development
- Change Management
- Contract Negotiation
- Process Improvement
- Cross-Functional Leadership
- International Business
COMMUNITY LEADERSHIP
- Healthcare Advocacy Leader
- Advocated before Congress for dialysis patient initiatives.
- Published healthcare advocacy articles and participated in television interviews promoting patient access and support.
- Peer Navigator | Friend for Life Cancer Support Network
- Guided cancer patients and families through healthcare resources and community support.
- Collaborated with hospitals and nonprofit organizations to strengthen patient services.
PROFESSIONAL DEVELOPMENT
- Sustainability Professional Certification – International Society of Sustainability Professionals
- ISO 9000 Certification
- Franklin Covey Leadership Development Program
- University of Louisville Leadership Programs
- Art of Negotiation
- Move Off the Solution
- Create High-Performing Teams
Timeline
Manager, Data Operations & Bill Payment (Business Operations & Client Solutions)
GETCHOICE!
01.2019 - Current
Business Solutions Director – Sales Engineering
ENGIE Insight
01.2013 - 01.2018